Peacock activation

Hi there @user_45wv2q , thank you for taking the time to share what you’ve been experiencing here on our Xfinity Community forums.

I can definitely understand how frustrating it must be to keep running into that error after trying multiple times and reaching out for help already.

The message you are seeing usually means there is still a previous Peacock account linked on the backend, even if it is not visible on your side. We would be happy to take a closer look and help get this fully resolved for you.

Please send us a direct message* with your full name and complete service address, and we will dig into your account to identify what is causing the conflict and guide you through the next steps.

We appreciate your patience, and we will work with you to get your Peacock activation working properly.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.