New Poster
•
2 Messages
Peacock activated but can’t get login working
1. I have been a Xfinity customer for many years and when signing up for a new plan Peacock Premium is included in my plan.
2. I have activated my Peacock account, and that’s is confirmed by multiple Xfinity customer service executives but when I try to watch something that is Peacock Premium I am asked to subscribe
3. I am signed into Peacock on my TV with the same email that I activated Peacock with.
4. I have tried speaking with several customer service reps, reset passwords, waited for the information to flow from xfinity to Peacock, to no avail.
Please help me resolve this issue.
XfinityPaula
Official Employee
•
1.8K Messages
1 month ago
Hello @Ejieieio! Thank you for being with Xfinity for so many years and for reaching out to us for help with accessing peacock on our Xfinity Forums. I'm sorry that you are having trouble with accessing the premium account after you completed the activation. I know it's annoying when you can't access the added perks of an account when you sign up for the services. However, you are in the right place for help. Since you have been with us for many years you may also receive peacock premium for free with our Xfinity Rewards program. Do you know if you are a rewards member and if you are in the Diamond or Platinum tier? This is one of the awesome ways Xfinity is able to say thank you for being with us for a long time!
When you activated the peacock premium service did you use the same email address for the primary user on your account? I have seen that cause some hiccups with other customers. Don't worry, we will help get you streaming the awesome shows peacock has to offer.
0
0