Visitor
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1 Message
Paramount
I subscribe to but cannot get Paramount + and am being overcharged on my bill. I have logged 10 hrs of my time with support calls, had a tech to my home. Confirmed multiple times I should be receiving Paramount +. Four times had a call back scheduled from a Director level person each time was blown off and no call received. The techs boss acknowledged this was a persistent problem with other accounts and no one at XFinity cares enough to fix it.
So my problem is two fold. 1) I’m not getting the services I’m paying for and 2) I’m being over charged.
Not even certain where to post this a no one will take ownership. I spoke to every department. No one cares about customer service.
XfinityDemitrius
Official Employee
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2.4K Messages
16 hours ago
Hi @RobB59. Thank you for visiting our official Xfinity Forums community support page. We would be more than happy to clarify the Paramount+ subscription. Do you currently subscribe to Paramount+ With Showtime through Xfinity and have access to the Paramount+ With Showtime, Showtime 2, Showtime x BET, Showtime Women, Showtime Showcase, and more?
If you have access to the Showtime multiplex channels, then the subscription is working as intended. Paramount+ with SHOWTIME was rebranded from SHOWTIME in February 2024. With this change, you would get access to the live linear content that Showtime airs on the channels, but would not grant access to the Paramount+ With Showtime streaming service.
Are you attempting to access the direct Paramount+ With Showtime streaming web portal and application with a live linear Paramount+ With Showtime subscription through Xfinity?
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