Paramount

@XfinityEthan so if I want Paramount channel for Yellowstone season 4 not Paramount Plus how do I add that to my plan

Thank you please

It is saying I need to upgrade.  However, one of your websites had paramount being included in the 125+ plan.  Was it in the past and if so when was it removed.  Thanks

@user_322226. It changed during summer and was in lower tiers previously. Would you like to go over adding it?

How do i add it to my plan?????

I just went up two plans..... Not preferred plan the next one up.... Now I can watch Yellowstone on Paramount

@user_1034ff As some have expressed above, there were some changes to the channel line-up. I'll be glad to help review your plan and go over your options. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. 

This was a bait and switch from Xfinity. Cheating as usual. They told me I had access to Paramount on demand with my service. What they didn't tell me is that it was only for two weeks and is a way for them to sell more services. Usual corporate hacks

@user_ecbc0b Well according to previous post Paramount, in the summer was in the lower tier package, but changed and now if we want it you have to upgrade or add it on 

Just got off the phone with Xfinity.  1-800-xfinity.  I "calmly" explained to the rep that Xfinity broke my contract with them, without my knowledge or approval, by removing Paramount from the lineup I signed up for.  She finally gave me Paramount at no extra charge.  Don't know if I just got the right person at the right time, but it's worth a try.

I'm having the same problem with Paramount.  When I called Xfinity, I was told I would need to upgrade my package.  It was in my initial contract and now they want you to pay more in order to view.  This is a total breech of contract. 

So frustrated with Xfinity and spent over hour and half trying to discuss my issue.  Xfinity wants me to pay an additional $10.00 per month, $120.00 per year to be able to watch Paramount, which I had previously watched and was included in my package.

Hey there, @user_aef6cc. Most of the channels we provide to our customers are owned by media companies other than Comcast. We obtain the rights to carry channels according to contracts with those companies, which expire from time to time. When we renegotiate contracts, the channel may be moved to a different tier in result of this. I am sorry for any inconvenience this may have caused. 

Please learn more about this here: https://comca.st/30CxKfH

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums, I'm truly sorry to hear that you are having difficulty accessing the Paramount+ app. You mentioned it shows an error code but there isn't a code. Can you clarify what you are seeing when you try to access the app? If possible upload a picture for us so we can be on the same page. 

I am very upset with xfinity.  I could not watch a program that was on Paramount network.  I kept getting a message that I had to subscribe to the channel...more money!!!!  My lineup listed paramount as one of my channels.  When I called and emailed customer service I asked them to send me my channel lineup which is included in the 125 plus package.  Paramount showed up,,,,channel 43 and 827 for hd.  I believe this is false advertising and breach of my contract with xfinity.  This should not have been changed or dropped from my package, especially with no notice of the change.  It's a darn shame that they get away with doing this to customers.  Especially long term customers who have been paying way to much for their cable for years.  Yet they offer "new" customers a reasonable charge for the same service we've been paying for for years.  Shame on you Xfinity.  Seriously considering dropping cable all together.

[Edited: "Personal Information"]

@mamalong Thank you for your post. I understand how frustrating it can be to not have the channels and package you enjoy the most. Your concerns are important to us.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thanks for taking the time to reach out to us regarding your ability to view Yellowstone. We are consistently reviewing our programming options and changing the programming to better meet our customers needs. Sometimes this requires that we move channels to a different programming line up. It is why we always have the disclosure that prices and programming are subject to change. Networks themselves also choose what programming is available on demand and what price may be charged for said programming. I would be happy to review your package options and see if we can find a package that will meet your needs. If you would like me to review the package options just reach out through private message. 

To send a direct message:
Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
 
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

Hey there, @user_efeeb4! We appreciate you voicing your shared concerns on this post within the community. I have also located and responded to your new public post about your channel concerns, and have asked for a Peer to Peer (private) chat message from you in order to continue with troubleshooting or repackaging as necessary (which I'm happy to do!)

To send a "Peer to Peer" (private) message:
• Click "Sign In" if necessary
• Click the "Peer to Peer chat" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it