Paramount+ with Showtime

LampPage2 I completely understand how frustrating it can be when ads interrupt your viewing experience, especially when you've paid for an ad-free plan. If I were in your shoes, I'd be reaching out for help too. Our team is here to investigate your account and ensure everything is set up correctly.

Please note that while we provide the service, we don't have direct control over Paramount+. However, we're more than happy to assist you. Could you please send us a direct message with your full name and address? This will help us look into your account and resolve the issue as quickly as possible. 

Here is a great step by step process on how to send us a direct message: 
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

Thank you for your patience and for being a valued customer.