6 Messages
Paramount Plus
I was told on an Xfinity Chat that I can use my Xfinity Login to sign into the Paramount Plus network. That is not the case. My package includes Paramount Plus but I cannot get into the "Inside the Music" documentaries. Is there a reason I can't access that program?
XfinityEricB
Official Employee
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1.6K Messages
5 months ago
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EasyAs123ABC
Contributor
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23 Messages
5 months ago
AHAHAHA - We were struggling with the exact same issue. Our plan includes Super+ More (Limited Basic, Expanded Basic (Kids & Family, Entmt., Sports & News), Dig. Preferred Tier, MGM+, Max, Paramount+ With SHOWTIME, TMC, More Sports & Entmt., HD, Prem), We could STREAM on our computer. We could actually record on our X1, but we couldn't find out how to actually ACCESS Paramount+ on our TV. We finally discovered this:
To find Paramount + with Showtime content on your X1 set-top box, it is On Demand > Network (scroll far to the right, past TV/Movies/Kids & Family/Black Experience/Sports/News/Music/Latino)> Paramount + with Showtime.
What a [Edited: "Language"]! They don't make it easy!
Hope this helps.
(edited)
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user_e3q4kw
6 Messages
5 months ago
Well, after all of this, it is apparent that "Behind the Music" is not available on the Paramount+ with Showtime content that is available through the Super+ Xfinity package. We'll need a subscription.
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user_jvpdhb
2 Messages
5 months ago
Apparently, having Paramount plus with showtime does not equal having Paramount plus. lol. It took several chats and several calls until someone with retention told me they are not the same. Too many hours of my life wasted to figure this out.
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user_0m0laj
1 Message
4 months ago
I restarted my monthly Paramount plus account (initially signed up direct with Paramount) via the app via xfinity. Now, when I go to the app via xfinity it shows my profile though when I click on the profile icon to get to my program, xfinity screen pops up saying I have to go the the X1box to manage my subscription. When I go there, the only option I have is to upgrade to Paramount plus + Showtime for greater than the $5.99 plan with Paramount plus direct. So I cancelled my Paramount plus subscription in Xfinity though it did not remove the connection to Xfinity. They are holding my Paramount plus account hostage as it still say I have to manage through xfinity. How to get them to release my basic paramount plus account?!?! Too many hours trying to get my basic monthly account back! How to get them to release? Do I need to delete the app?
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