lgc1601's profile

New Poster

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3 Messages

Friday, May 16th, 2025 10:19 PM

Paramount Plus is included in my Xfinity account but will not allow me to login without signing up.

Paramount Plus doesn't list Xfinity as a partner when attempting to login through the app from the TV box.  The only way to access is to pay an additional monthly subscription even though my bill says it is already included! No way to contact Xfinity for help.

Official Employee

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93 Messages

19 days ago

Hi there, lgc1601! We appreciate you taking the time out of your weekend to post on our XFINITY Community Forum. As an avid movie watcher myself, I understand the importance of having access to a large variety of your favorite shows/movies. When it comes to Paramount Plus, the app itself would be a separate subscription from the Paramount channel due to being a standalone streaming service, while our Paramount channel is the traditional broadcast channel.
I would be more than happy to review your current subscriptions to check further into this matter for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

Visitor

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1 Message

I have the same issue.  When i contacted the help group, all i got for 30 minutes was an answer of "i can only stream" and I have no idea what that means.

Official Employee

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2.6K Messages

Hello, @user_lard0g If you sign up for Paramount+ through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity and you can manage your Paramount+ subscription plan through your TV Box! This includes viewing, upgrading, downgrading or canceling your subscription.

 

If you’re an existing Paramount+ customer, you’ll be billed by Paramount and can use your existing credentials to log in on X1 or Flex. However, you’ll need to visit the Paramount website to manage your subscription. I'm afraid at the moment you cannot look us up on their website as a provider. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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