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KM1062
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02/11/2026 3:55 PM

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus:

The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments.

(Ignoring the annoying delay that occurs regularly at about 23 seconds into the episode.  Actually, that is the time when P+ recovers from the delay.)

The error above appears for "all" episodes, selected randomly.

I say "since the beginning of Feb 2026" because we had no problem watching some of the same episodes just before Feb.

We do not see the error when watching episodes of other series, for example NCIS: Sydney.

Because the problem seems to be series-specific, I am sure it has nothing to do with our cable box and the connection between it and Xfinity.

Instead, I suspect the problem has to do with the backend network and/or servers at Xfinity or, more likely, Paramount Plus.

Nevertheless, I have power-cycled the cable box.  And Xfinity tech support has done some preliminary troubleshooting, to no avail.

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user_45nobu

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1 Message

4 months ago

Same issue! I am really about to cancel Comcast since it seems to be unable to stream Paramount plus!

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nba2251

Visitor

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1 Message

2 months ago

Failure to load after viewing two shows 

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user_9286d6

Visitor

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2 Messages

2 months ago

Same here. And I don’t want to hear reboot etc. if all these people have had for years seriously I think we should get some free months

2

XfinityGabriel

Official Employee

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3.5K Messages

 

user_9286d6

We completely understand your concern, and we appreciate you for your patience and for sharing your experience. Our engineering teams are still actively working toward a permanent resolution for the Paramount+ playback issue on X1 devices. While we don't have an estimated timeframe for a full fix, a recommended temporary solution has been reported to be successful with a few troubleshooting steps, such as force-closing and relaunching the app, clearing local data and storage on the TV Box, or restarting the device. We're glad to hear that Paramount+ is working on your desktop in the meantime. We appreciate your patience as our teams continue to investigate and work on a long-term solution. 

 

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2 months ago

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XfinityDemetrise

Official Employee

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461 Messages

Hi there.  I wanted to follow up to see if you're still experiencing that issue with your Paramount+?

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2 months ago

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user_xnlacn

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5 Messages

2 months ago

Hey Xfinity, so this issue has been going on for months with too many users including myself. At what point do you think it’s a YOU problem NOT a users problem? Everything Iread from YOU and suggestions to fix is the ultimate insanity wheel, doing the same thing over and over expecting a different result!  Reading this string has finally convinved tolookfor another provider after over 20 years! Frankly sickening!

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XfinityRay

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4.2K Messages

Good evening, @user_xnlacn! I am sorry that you are experiencing concerns with the Paramount+ app. We do ask for troubleshooting steps to see if we can fix it. If not, the troubleshooting steps are recorded and put into a ticket for our advanced repair team. The tickets are looked at for any engineering concerns, or known issues affecting everyone. If it is a known issue, no further troubleshooting is needed as we are working on the problem for everyone already.

 

We appreciate the help you have provided on that front and don't want you to feel like you are going in circles. There is a known issue with the Paramount+ app intermittently buffering and or freezing. Exiting and relaunching the app, clearing the local data storage, or rebooting the device can help when that is happening to get it working again. We are still working on an overall fix so you don't need to take additional steps and can just watch the app without worry. 

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2 months ago

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user_fh6f4s

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I too am having all of the same problems as these posts. I have two Xfinity accounts. On the first, I have wireless boxes with no issues stream P+. On the second account, I have an X1 box and it displays ALL of the issues stated above. I like the idea of streaming through my SMART TV (Samsung). I also just swapped out my entire system, including the Gateway, to no avail. So it definitely is a problem with the wired boxes.  At $250-300 per account, I shouldn't have to worry about this [Edited: "Language"].

(edited)

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1 month ago

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user_8bj4aj

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3 Messages

1 month ago

Same here. Box has been changed, modem  was changed and still experiencing the issue. Can't contact anyone that know what the issue is ans xfinity says it's a 3rd party ap so they can credit me for lose of usage

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XfinityJohnG

Official Employee

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3.1K Messages

Thank you for reaching out to our team about that issue with the app. I do know that there has been a known issue that our engineers have been working on with the Paramount team. If you are still experiencing issues with the app we can look further into that from here. 

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1 month ago

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user_8bj4aj

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3 Messages

Yes still having an issue. What can be done

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1 month ago

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XfinityJohnG

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3.1K Messages

Exiting and relaunching the app, clearing the local data storage, or rebooting the device has worked in some cases for others having that issue. I can run through a few steps on my side if you can send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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1 month ago

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KM1062

31 Messages

@XfinityJohnG​ 

IMHO, you have an obligation to read this entire (admittedly contorted) thread before parroting the same old useless response that we have seen from your colleagues for 6 months now.

Exiting and relaunching the app, clearing the local data storage, or rebooting the device has worked in some cases for others having that issue.

Please provide a link to a single response in this thread that says it worked.

On the other hand, __I__ posted a detailed response (or two) 5 or 6 months ago that said those suggestions did not make any difference.

I can run through a few steps on my side if you can send me a direct message with the full name and complete address for your service. To send a direct message. 

Did those instructions work for anyone? Did they have any constructive results? Note: Those questions are any user to respond to, not an Xfinity<someone> employee.

Again, as __I__ posted in a response several months, when I tried to follow those instructions, I got a (rude!) reply from Xfinity<someone> that said I was wrong to send an "unsolicited" DM. No other Xfinity<someone> responded with a follow-up. Again, read my comments posted in this thread.

BTW, we now have a new (to me) misbehavior: sometimes when I start an episode (click Xfinity > Save > My List > select show > select episode), after waiting a long time to start in Paramount+ ("this is CBS on Paramount+"), the stream is interrupted, and we are taken to the Paramount+ home screen, as if I had clicked Xfinity > App > Paramount+. (Of course, I didn't.)

After selecting the episode there, again after a long delay, the stream exhibits similar misbehaviors that we experience with the original thread, to wit: during the first 60 sec, the audio and/or video is interrupted repeatedly.

That is probably a buffering issue. But it is annoying. As I commented here several months ago, and as other users have since confirmed in various ways, I see none of those problems if I use an internet connection to go to paramountplus.com and watch episodes directly.  Note: My internet connection is provided by Xfinity. 

(edited)

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1 month ago

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KM1062

31 Messages

@user_8bj4aj​ 

Just curious.... Did you pursue or are pursuing any of the suggestions by XfinityJohnG?

If so, with what outcome?

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1 month ago

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user_j60aso

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1 Message

2 days ago

Issues with Paramount +. Bad picture quality, buffering, error messages…etc.Trying to solve problem for more than a year, no luck. Xfinity blaming P+, P+ blaming Xfinity. I finally cancelled P+ because it is unwatchable. Will miss UCL season this year!!! Very [Edited: "Language"] on both, for verry unprofessional business practices and customer care. But both are very quick when they raising prices.

(edited)

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