36 Messages
Paramount Plus Error "Something Went Wrong" just recently
UPDATE (Sep 2026): BUFFERING PROBLEMS SOLVED, at least for 1080p TV.
Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems -- at least when paired with a 1080p TV.
Refer to my recent comment for some details.
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Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus:
The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments.
(Ignoring the annoying delay that occurs regularly at about 23 seconds into the episode. Actually, that is the time when P+ recovers from the delay.)
The error above appears for "all" episodes, selected randomly.
I say "since the beginning of Feb 2026" because we had no problem watching some of the same episodes just before Feb.
We do not see the error when watching episodes of other series, for example NCIS: Sydney.
Because the problem seems to be series-specific, I am sure it has nothing to do with our cable box and the connection between it and Xfinity.
Instead, I suspect the problem has to do with the backend network and/or servers at Xfinity or, more likely, Paramount Plus.
Nevertheless, I have power-cycled the cable box. And Xfinity tech support has done some preliminary troubleshooting, to no avail.
user_45nobu
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1 Message
4 months ago
Same issue! I am really about to cancel Comcast since it seems to be unable to stream Paramount plus!
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nba2251
Visitor
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1 Message
2 months ago
Failure to load after viewing two shows
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user_9286d6
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2 Messages
2 months ago
Same here. And I don’t want to hear reboot etc. if all these people have had for years seriously I think we should get some free months
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user_xnlacn
Visitor
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5 Messages
2 months ago
Hey Xfinity, so this issue has been going on for months with too many users including myself. At what point do you think it’s a YOU problem NOT a users problem? Everything Iread from YOU and suggestions to fix is the ultimate insanity wheel, doing the same thing over and over expecting a different result! Reading this string has finally convinved tolookfor another provider after over 20 years! Frankly sickening!
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user_8bj4aj
Visitor
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7 Messages
1 month ago
Same here. Box has been changed, modem was changed and still experiencing the issue. Can't contact anyone that know what the issue is ans xfinity says it's a 3rd party ap so they can credit me for lose of usage
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user_j60aso
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4 Messages
12 days ago
Issues with Paramount +. Bad picture quality, buffering, error messages…etc.Trying to solve problem for more than a year, no luck. Xfinity blaming P+, P+ blaming Xfinity. I finally cancelled P+ because it is unwatchable. Will miss UCL season this year!!! Very [Edited: "Language"] on both, for verry unprofessional business practices and customer care. But both are very quick when they raising prices.
(edited)
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user_j60aso
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4 Messages
10 days ago
I canceled P+…i can’t test it.. but i was dealing with this problem for over a year. It was little bit better on smart TV but still bad quality picture. Cable box was useless. Only decent picture was on my iphone P+ app.
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KM1062
36 Messages
4 days ago
BUFFERING PROBLEMS SOLVED, at least for 1080p TV.
Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems -- at least when paired with a 1080p TV.
It almost certainly fixed the buffering problems (slow start, low-quality image, audio and video out of sync, fits and starts, all usually at the beginning of streaming TV content).
It also remedied a number of P+ app problems, namely the sluggish screen changes and slow or no response to remote commands.
Even Xfinity itself is more responsive.
I cannot say with impunity that it fixed the "something went wrong" error from the P+ app. That problem was intermittent. And in fact, I had not seen it much recently, even before the cable box swap.
But I suspect that problem, too, is mitigated, if not fixed.
Update.... Okay, the "something went wrong" error is not avoided completely. But because of the improved XG1v4 performance for 1080p TV, at least recovery is quick and reliable, and it takes seconds instead of frustrating minutes. The root cause of the error is still unclear. It is described as a time-out in some non-authoritative online comments.
(edited)
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user_j60aso
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4 Messages
3 days ago
I have XG1v4 and it is not true. Still having all P+ issues!!!
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user_j60aso
Visitor
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4 Messages
3 days ago
4K…why P+ can be as Hulu, Apple, Peacock, Netflix, Prime? No issues with those services.
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