10 Messages

Wednesday, February 11th, 2026 3:55 PM

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus:

The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments.

(Ignoring the annoying delay that occurs regularly at about 23 seconds into the episode.  Actually, that is the time when P+ recovers from the delay.)

The error above appears for "all" episodes, selected randomly.

I say "since the beginning of Feb 2026" because we had no problem watching some of the same episodes just before Feb.

We do not see the error when watching episodes of other series, for example NCIS: Sydney.

Because the problem seems to be series-specific, I am sure it has nothing to do with our cable box and the connection between it and Xfinity.

Instead, I suspect the problem has to do with the backend network and/or servers at Xfinity or, more likely, Paramount Plus.

Nevertheless, I have power-cycled the cable box.  And Xfinity tech support has done some preliminary troubleshooting, to no avail.

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Contributor

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24 Messages

3 days ago

We are also experiencing more than normal P+ issues. Tonight we are getting a black screen then the something went wrong error. Fuzzy images also. Refreshed signal, rebooted x1 box. Nothing fixes it.

Official Employee

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907 Messages

Sorry to hear about the error you've been experiencing @user_394d70. Since you've already tried rebooting your X1 box, let's try clearing your Locally Stored Data.

This is usually more effective than a reboot for app-specific "Something Went Wrong" errors.

Go to Settings (gear icon) > Privacy > Clear Cookies and Local Storage. (Be sure you remember sign in credentials for your subscriptions as this can sign you out of your apps). 

Once confirmed, try launching your app.

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10 Messages

@XfinityQuemekia​ 

Go to Settings (gear icon) > Privacy > Clear Cookies and Local Storage.

Good thought.  When I tried that, I only found an option to delete local storage, not cookies.

And I'm sorry to say that did not work.

After deleting local storage, I got the same "something went wrong" error about 10 min into an episode of NCIS New Orleans.

Official Employee

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2K Messages

1 day ago

Hey @KM1062 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Paramount + app. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error?

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