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KM1062
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Wednesday, February 11th, 2026 3:55 PM

Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus:

The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments.

(Ignoring the annoying delay that occurs regularly at about 23 seconds into the episode.  Actually, that is the time when P+ recovers from the delay.)

The error above appears for "all" episodes, selected randomly.

I say "since the beginning of Feb 2026" because we had no problem watching some of the same episodes just before Feb.

We do not see the error when watching episodes of other series, for example NCIS: Sydney.

Because the problem seems to be series-specific, I am sure it has nothing to do with our cable box and the connection between it and Xfinity.

Instead, I suspect the problem has to do with the backend network and/or servers at Xfinity or, more likely, Paramount Plus.

Nevertheless, I have power-cycled the cable box.  And Xfinity tech support has done some preliminary troubleshooting, to no avail.

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user_394d70

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2 days ago

We are also experiencing more than normal P+ issues. Tonight we are getting a black screen then the something went wrong error. Fuzzy images also. Refreshed signal, rebooted x1 box. Nothing fixes it.

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XfinityJanelle

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21 hours ago

Hey @KM1062 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Paramount + app. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error?

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KM1062

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@XfinityJanelle​ 

Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error?

I'm not sure what you mean by "the app".  And forgive me if my terminology is incorrect.  Feel free to correct my terminology and to ask for clarification as needed.

I watched the same episode (*) of NCIS New Orleans by logging into paramountplus.com using Firefox on my laptop, which connects to Xfinity internet via an Xfinity wifi router/modem (XB8 ?).

(*) For consistency, I am using the same episode of NCIS New Orleans for all my experiments.  But I see the problem on Xfinity TV with any episode of NCIS New Orleans that I've tried, including episodes in previous seasons that I had watched before Feb without encountering this fatal error.)

I watched the entire episode without any issues, not even the delay that I see with Xfinity TV between 0m 12s and 0m 23s, and not even the occasional delays "mid-stream".  Certainly not the "something went wrong" fatal error.

Is that what you are asking?  Is that helpful in terms of isolating the source of the error?

(edited)

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5 hours ago

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KM1062

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@XfinityJanelle​ 

Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error?

Oh, I might have discovered what you mean by "the app".

When I log into xfinity.com/stream using Firefox on my laptop and search for NCIS New Orleans, I find the same episode that I use for my experiments, namely Season 5 Episode 7 ("Sheepdogs").

But I encounter an issue when I try to select the episode: it seems that I must buy the episode (or season).

It is free for me on Xfinity TV.

Of course, I cannot go further with this test, since I am not willing to buy the episode.

How can I watch it for free using xfinity.com/stream, if that is indeed what you were asking me about, in the first place?

PS.... Oh, the Xfinity contract might be in my wife's name.  I'll try to get this sorted out "tomorrow" (i.e. Sat).

(edited)

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4 hours ago

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XfinityOrlandoM

Official Employee

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Thanks for clarifying that you've used it on Firefox, have you tried the paramount app on any other devices such as a smart TV or an X1 cable box over by going directly to their website?

 

I've had a similar issue with the different series of Landman where one series will just not play and I would get the same message and that is generally due to the network not allowing that series subscription to be played for free

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