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user_b6fd8f
1st Topic

Visitor

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1 Message

Monday, February 7th, 2022 5:14 AM

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Paramount plus error 04036

I have only been able to watch paramount plus a couple times now getting the error.  Not very happy that I pay for something and it doesn't work.  I rebooted the cable box and the internet modem. I got a new cable box about 3 months ago.  But I will say the TV is very slow in changing channels and loading different apps like Hulu and Netflix as well as paramount plus. 

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4 years ago

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XfinityJeniece

Official Employee

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4K Messages

4 years ago

Hey there, @user_b6fd8f, thanks for reaching out through Xfinity Forums! I can understand how having issues with your Paramount Plus subscription would be frustrating! Paramount Plus has been one of my favorite streaming platforms! We are here to help. Are you only having issues watching Paramount Plus through your cable box? Have you tried watching the streaming platform on any other devices? 

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user_44e04b

Visitor

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2 Messages

4 years ago

Can’t get paramount +, pay for a year get it every once in a while keep getting errors code 04036

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user_44e04b

Visitor

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2 Messages

4 years ago

Keep getting error code 04036

2

XfinityTommy

Official Employee

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2.8K Messages

Oh no! Let's get this Paramount+ issue all figured out.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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4 years ago

0

user_b4fd60

Visitor

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1 Message

Same here.  Can't access the app.  Swapped out for new box (very slow argh), code entered for device and keep getting codes.  Xfinity escalated to advance repair team who claim "outages with Paramount+", and will text me when resolved.  Days/weeks/months?

4 years ago

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user_2b7178

Visitor

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3 Messages

4 years ago

getting APPS 04036 on paramount plus start up multiple retries can get the content moving, then it freezes again then restart the content and it continues for a short time then freezes again

over and over and over and over the same old 

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user_e918a6

Visitor

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1 Message

4 years ago

Error code 04036 keeps me from accessing via smart TV yet I can access on my computer.  Please get this fixed.  PS  rebooting does not work!

1

CCJessicaA

Retired Employee

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330 Messages

Hello @user_e918a6 Thanks for reporting this to us today. I know how frustrating it is when you can't watch the content you know and love. We'd be happy to trouble shoot to get this resolved.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

4 years ago

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user_e9a368

Visitor

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2 Messages

4 years ago

This is awful. And the suggestion to clear the cache did nothing to fix the problem and instead messed up all my saved logins. 

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