Visitor
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1 Message
Paramount Plus Ad constant on screen while watching program
A large Ad for Paramount Plus was on the top right of screen for the entire show. This obstructed a large portion of the viewing area. How can this be turned off or moved?
XfinityDemitrius
Official Employee
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1.2K Messages
2 years ago
Hey @user_e75ff1,
Please accept my most sincere apology for the experience that you have encountered. You may have experienced an advertisement overlay. This can be in the form of an advertisement banner or picture that can be shown over the video feed. The networks are the ones that place the overlay, and we could be unable to change. We appreciate you taking the time to provide us with your feedback and will be more than happy to pass it along. We also recommend reaching out to the network directly to voice your concerns as well. If there happens to be anything more we could assist you with, please do not hesitate to ask. We are available 24/7 via our Xfinity Community Forums and always happy to help.
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