Visitor
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1 Message
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that.
I checked with 2 different employees through the chat and they both told me I am still subscribed to it.
When I try to sign in through my provider Xfinity is no longer listed as an option. I see no news articles about agreement issues and no explanation as to why I have an email saying it is cancelled, employees saying I have it, but also no way to sign into it via apps on my phone or through my xumo streaming boxes.
Did Comcast/paramount pull the service?
user_d4p3fc
Visitor
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1 Message
1 day ago
I am having exactly the same experience.
1
XfinityAirelle
Official Employee
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3.2K Messages
14 hours ago
Thank you for reaching out and providing those details. I can definitely understand the confusion, especially when you've received conflicting information from multiple sources.
At this time, we have not received any announcements indicating that Paramount+ has been removed as an available add-on through Xfinity or that there is an agreement issue affecting customer access. Since you've received a cancellation email but our agents are still showing the subscription as active on the account, there may be a disconnect between the account provisioning and Paramount+'s authentication system.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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