paid peacock subscription not recognized

I am so disappointed in Xfinity, I tired them since I moved to my new place a year and half ago. I was never able to sign into Peacock that was promoted to me with if I got the 1GB home internet plan. Forward to about 3 weeks ago, I figured if I actually pay for the streaming service it would work. Nope, I got the Netflix, Apple and Peacock streaming bundle and I still have the same issue. It says the account is activated but when I go to Peacock, it does not recognize me and prompts me to buy a subscription. I have contacted and talked to several representatives and no one can figure this out. Its ridiculous. I will am seriously considering going back to VerizonFios, a bit more expensive but it sure is reliable and I never had issues getting to talk to an actual person right away. The last attempt to get help with this was earlier this week, of course the online rep - again escalated it to another department and said they would call me back within 30mins- well no one ever called.