Pac-12 networks but I can't logon to the pac-12 app as a message states that I am not subscribed but I am.

Hello there @Number-13! Thank you so much for your post in our Xfinity community forum for help with the Pac 12 app. I was able to confirm that the Pac 12 app is definitely an app you can take advantage of as an Xfinity user! When you log in to any 3rd party app for subscriptions attached to your Xfinity services please make sure you are using the email address and login information associated with your Xfinity ID after picking Xfinity as your provider in the dropdown. You can always check out what you have on file for your email address in your Xfinity My Account! This link will show you where you can locate it along with all the other account information you can manage in your profile! https://comca.st/2WWl4yJ

Thank you Amanda. I want to add some background information. I use multiple tv apps to view tv. When asked to confirm my provider I click on xfinity and in a few seconds I am logged into whatever app I I use and am subscribed to. Pac-12 gives me a message after choosing xfinity stating that Pac 12 is not part of my tv package. I have tried this on tv,phone and laptop hard plugged into the network. 

I spent about 2 hours on the phone today and still can't use it.