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user_d95551
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Visitor

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4 Messages

09/23/2026 7:21 PM

Overcharging

I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t even use. Xfinity is overrated and overcharging.

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3 hours ago

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XfinityFrank

Official Employee

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2.7K Messages

11 hours ago

Hi there, @user_d95551. Thanks for reaching out to us here on the Community Forum. We do charge a month in advance, and when you change/remove or disconnect service, we do prorate the account for the due credit, so you're not paying for services you didn't use. The online billing is not in real time, so you would not see this reflected until your next billing cycle processes. Have you seen a new bill without the changes shown?

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user_d95551

Visitor

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4 Messages

@XfinityFrank​ yes, I have received the bill and it’s $439. I cannot afford that that’s why I cut the cable off in the beginning and I already paid the past due amount so I’m trying to figure out why my payment does due October 1 it’s $439. If that’s for the month of September I don’t have cable the whole month of September.

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6 hours ago

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XfinityAlfonso

Official Employee

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2.9K Messages

 

user_d95551, we'd be happy to go over the full bill with you and can provide in-depth detail 1-1 and more general detail here as well. 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 hours ago

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user_d95551

Visitor

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4 Messages

@XfinityFrank​ where do I find the icon to send a direct message

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4 hours ago

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XfinityChelseaB

Official Employee

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2.6K Messages

@user_d95551, Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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user_d95551

Visitor

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4 Messages

6 hours ago

Yes, I have and my bill is 400 and something dollars that I cannot afford. It’s due October 1 for the bill from September when I disconnected. so my Internet and security system may be cut off too cause I can’t afford $439

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