Visitor
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4 Messages
Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t even use. Xfinity is overrated and overcharging.
XfinityFrank
Official Employee
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2.7K Messages
13 hours ago
Hi there, @user_d95551. Thanks for reaching out to us here on the Community Forum. We do charge a month in advance, and when you change/remove or disconnect service, we do prorate the account for the due credit, so you're not paying for services you didn't use. The online billing is not in real time, so you would not see this reflected until your next billing cycle processes. Have you seen a new bill without the changes shown?
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user_d95551
Visitor
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4 Messages
8 hours ago
Yes, I have and my bill is 400 and something dollars that I cannot afford. It’s due October 1 for the bill from September when I disconnected. so my Internet and security system may be cut off too cause I can’t afford $439
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