Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
XfinityJeniece
Official Employee
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3.8K Messages
2 days ago
Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
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user_uj69ry
Visitor
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1 Message
6 hours ago
I am having the same problem, only one channel, NBC #653, is playing. All other channels get error code XRE 03062. All connections are tight.
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