Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
XfinityJeniece
Official Employee
•
3.8K Messages
3 hours ago
Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
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