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user_on37wa
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Friday, March 14th, 2025

Not recording PBS shows since March 3, 2025

I can’t record PBS shows. Don’t even have the record option.  When I hit the record button on my remote it now states “Channel subscription required to record channel.” This change is either Xfinity and or PBS

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5 months ago

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XfinityJeniece

Official Employee

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3.4K Messages

5 months ago

Hey there, thanks for reaching out through Xfinity Forums regarding the issues with PBS. We would be happy to help you with recording. I rely on my DVR to record everything so I can skip commercials! I would be happy to take a look at this issue on my end. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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LCWATER

Contributor

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12 Messages

This apparently is starting to happen to many Xfinity customers.  Just started happening to me today, well, just noticed today when I went to add a show to record.  Shows already scheduled to record are still showing on the "Schedule."  Shows that did record, I can watch them, but for some odd reason, the option to record is totally gone as I too get the same exact message "Record isn't available. Channel subscription required to record channel."

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5 months ago

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user_l8e806

2 Messages

5 months ago

I lost the ability to record PBS shows as well. Same message.

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XfinityRay

Official Employee

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3.1K Messages

Hi there, user_l8e806! I apologize that you have not been able to set recordings on PBS. I am not seeing this as a known issue that our engineers are working on. Are you seeing the Record button on all the other stations you watch, just not PBS? Are you using a TV box or the Xfinity Stream app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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