1 Message
Not recording PBS shows since March 3, 2025
I can’t record PBS shows. Don’t even have the record option. When I hit the record button on my remote it now states “Channel subscription required to record channel.” This change is either Xfinity and or PBS
XfinityJeniece
Official Employee
•
2.9K Messages
23 hours ago
Hey there, thanks for reaching out through Xfinity Forums regarding the issues with PBS. We would be happy to help you with recording. I rely on my DVR to record everything so I can skip commercials! I would be happy to take a look at this issue on my end.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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