Gold Problem Solver
•
26K Messages
No X1 or Flex box, how do I manage Peacock?
I activated the Peacock Premium Diamond Reward and now https://www.peacocktv.com/account/plans says "Your Plan: Peacock Premium". But it also says "Manage on Xfinity / Billed by Xfinity". Clicking the Manage link takes me to http://www.xfinity.com/ which prompts me to log in. Once logged in I can find nothing related to my Peacock service.
https://www.xfinity.com/support/articles/peacock-manage-subscription tells me how to manage Peacock using an X1 or Flex box, but I have neither. I use a Tivo for viewing Comcast TV channels and a Roku device for On Demand and Peacock.
Is Comcast actually going to require customers to get an X1 or Flex box in order to manage their Peacock service? Why is there nothing in the Account pages about Peacock for customers with 3rd party equipment? Peacock's help pages contain all sorts of information for non-Comcast customers, but next to nothing for Comcast customers. Why?
It's hypothetical for now since I'm not planning to make any changes, but if I do decide to make a change, how do I manage my Peacock service???
ETA: The Xfinity Assistant and the Xfinity app were of no help.
BruceW
Gold Problem Solver
•
26K Messages
1 year ago
Could I please get an Employee response to this question?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
Andyr1
Gold Problem Solver
•
7.9K Messages
1 year ago
The "free" Peacock is now treated as 3rd party billing. Currently, you can't do much, not even update to Premium Plus (ad-free, live local, download on phone). I gave up on the free, used the code for $20 first year, and can do whatever I want whenever I want. It's not tied to Comcast account anymore.
0
0
XfinityAdrienne
Official Employee
•
911 Messages
1 year ago
Hey there, @BruceW! That is a great question! When you go to https://www.peacocktv.com/account/plans, do you see an option to change or cancel plan right above the monthly price?
0
0
BruceW
Gold Problem Solver
•
26K Messages
1 year ago
No. The page does not list a "monthly price". Instead, I see this:
The "Manage on Xfinity" link, as stated, leads to to http://www.xfinity.com/ which prompts me to log in. Once logged in (to "https://www.xfinity.com/auth") I can find nothing related to Peacock management, no "cancel", no "change plan", nothing.
So, with nothing relevant in my Account pages and without an X1 or Flex box, if I do decide to make a change how do I manage my Peacock service?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
2
0
BruceW
Gold Problem Solver
•
26K Messages
1 year ago
So, you're saying that, despite the "Manage on Xfinity" link, that facility only exists for customers who have an X1 or Flex box? Others will need to go through Customer Service?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
AuburnPhil
Regular Visitor
•
3 Messages
1 year ago
I have an X1 box and you can't manage the Peacock subscription with that either. Apparently managing Peacock thru an X1 box is only if you first activated Peacock via that box. I have the same issue you are having in that I can't make any changes to my Peacock account and clicking the "Manage on Xfinity" doesn't redirect me anywhere useful. I would love to upgrade to Peacock Premium-Plus, but Xfinity has made it impossible for me to give them my $$ for that service!
0
0
MNtundraRET
Gold Problem Solver
•
5.9K Messages
1 year ago
I had Peacock on my computer. When they removed the link, it was replaced with a page asking for buy now, maybe later. I chose to delete the ad. Now my e-mail gets spammed 4 or 5 times a day with Peacock ads. How can I stop it?
0
0
user_8fcb95
Visitor
•
1 Message
1 year ago
I have the same situation. Linked Peacock and Xfinity account with email related to platinum rewards. No X1 box. I see the same pages others here have reported. No activity on this thread for two months. I would be happy to give them money for Plus, but apparently that is not important to them.
4
0