Hello @user_fbqvy7, and thank you for reaching out here on our Xfinity Community forums.
I can understand how frustrating it would be to pay for the Sports & Entertainment Package and then find that the channels you expect aren't available. We’d be happy to take a closer look and help figure out what’s happening.
Could you let us know which specific channels you’re currently unable to access, and what happens when you try to watch them? For example, are you seeing an error message, being prompted to subscribe, or are the channels missing entirely from your guide?
XfinityCliff
Official Employee
•
826 Messages
2 hours ago
Hello @user_fbqvy7, and thank you for reaching out here on our Xfinity Community forums.
I can understand how frustrating it would be to pay for the Sports & Entertainment Package and then find that the channels you expect aren't available. We’d be happy to take a closer look and help figure out what’s happening.
Could you let us know which specific channels you’re currently unable to access, and what happens when you try to watch them? For example, are you seeing an error message, being prompted to subscribe, or are the channels missing entirely from your guide?
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