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I already have had.

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user_4f140c

Visitor

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1 Message

1 year ago

The same thing happened to me yesterday. All of the sudden HD channels have a message "need to upgrade", but I've had HD subscription for years. Was on phone with tech support for 45 minutes. Nothing worked. I'm going to exchange my box and see if it resolves the problem.

1

0

XfinityJeniece

Official Employee

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2.4K Messages

Hey there, @user_4f140c, thanks for reaching out through Xfinity Forums! Were you able to switch out your box and did that help with your issue?

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1 year ago

0

XfinityRaf

Official Employee

•

591 Messages

1 year ago

Good afternoon! Is this message happening on every HD channel?

0

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user_c0000b

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