Visitor

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14 Messages

Tuesday, September 23rd, 2025

NHL Center Ice

Does anyone know what's going on with the NHL Center Ice package on Xfinity? The past several years it has included preseason games. So far this year nothing. Will it not have any preseason this year?

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Visitor

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14 Messages

28 days ago

This is like a cloak and dagger question. Every time I ask, I greeted with silence, It's pretty frustrating.

Regular Visitor

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6 Messages

Same here! So frustrating!!

Official Employee

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1.1K Messages

27 days ago

Hey there, @user_6e22c5. NHL Center Ice does not provide pre-season coverage of games. It is a subscription package that includes access to up to 40 out-of-market live games per week during the regular season. The package is designed for fans who want to watch more than just their local team's games, but it specifically covers regular season games, not pre-season ones. I am seeing some information that several select pre-season games may be aired but not every one. 

Visitor

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14 Messages

@XfinityBradM​ Thanks for that info.

Official Employee

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2.3K Messages

 

user_6e22c5 No worries. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

@XfinityPeterH​ How can I sign up for the package

Official Employee

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2.3K Messages

 

user_scd42o The easiest way to watch the games is to say “NHL Center Ice” into your Xfinity Voice Remote. Then, choose the Click to Subscribe tile and follow the on-screen instructions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

I signed up was billed and yet I can't  get it in! Talking/emailing xfinity to get answers is impossible....so far 3 days wasted on same questions over and over again!

Visitor

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1 Message

3 days ago

I have been signed up with automatic renewal not for several years. All of a sudden tonight it is telling me I need to subscribe even though I have been watching games for the past two weeks. Attempting to get someone on the phone is IMPOSSIBLE it just hangs up on you. I will be visiting the local Xfinity story tomorrow. Anyone have any idea what might be going on with Xfinity and NHL center ice, please?????

Visitor

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2 Messages

Same here. I’ve contacted xfinity 4 times over the last 2 days regarding inability to access Center Ice as of Saturday 10/19/2025. Every NHL channel has an auto messages saying that the user must be subscribed. 

Official Employee

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173 Messages

 

user_rxporq, hi there. I understand your frustrations, and can take a look for you. I see you were going to one of your local stores. Were they able to help get your concern resolved? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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