4 Messages
NHL Center Ice problems
I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable. Please fix this. Thank you.
RisingForce
Visitor
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6 Messages
1 year ago
Looking forward to trying the Center Ice preview tonight to see if the Islanders game will be on or blacked out. ESPN+ block them out, even though for 3 seasons now I can't watch them since XFinity seem incapable of working out their dispute with MSG Network. 3 seasons of no games available, yet still blacked out all of the time.
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user_hlv95x
3 Messages
1 year ago
Same issue here with Center Ice for the past three weeks. I have been a Center Ice subscriber for 10 years and there have been some temporary hiccups along the way but nothing like this.
Every game has been jacked up and becomes unwatchable.
I tape most of the games I want to watch to my Comcast DVR and the next morning they disappear or are unwatchable as the games freeze or fast forward on their own.
It might be time to cancel if this cannot be fixed.
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user_j3bdec
1 Message
1 year ago
I thinks it's time for a class action lawsuit...I, (we), have all paid for a service that is not being delivered on a consistent basis.
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user_946acd
Visitor
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2 Messages
1 year ago
I am experiencing the same problem as many of the posts here. Error code XRE-03137. Started 2 days ago. Same thing happened last year during the hockey season. This is really unacceptable.
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user_4oom5y
4 Messages
1 year ago
Watching the Carolina game, Just went out. 8:04pm. Anyone see a pattern here? There is a full slate of games tonight and now getting the error notice. It was fine this afternoon when there was only one game and last night 1/5 there were two games and no problem. Tonight multiple games and it won’t connect. I’m going to do a direct message. But I think it is time for Comcast to refund if they can’t or won’t provide the service that they sold.
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user_c86af0
Visitor
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12 Messages
1 year ago
6-Jan and still failing. I'll be watching an NHL game and then bang, black screen of death. Try other NHL center ice channels and they do not connect. No improvements. Xfinity is forcing me to get ESPN+. They probably get a cut of that bill too to host the channel.
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MLB_136
1 Message
1 year ago
This has been going on every day for the last week on NHL Center Ice. Does Xfinity/Comcast plan to fix the issue or issue refunds?
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rpf75
Contributor
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53 Messages
1 year ago
I saw on another thread related to this issue that Comcast is aware of the issue and their engineers are working on it. Of course, no ETA on a fix.
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user_znb4oi
1 Message
1 year ago
The problem is still outstanding 8 days after this message was posted. Why is this taking so long?
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user_1cl25l
9 Messages
1 year ago
Yup still not fixed. Jan 6 1005pm . Almost 2 weeks now? Why Comcast, why, do you want me to buy ESPN plus? This is so dumb. Fix it please!
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Ginsengsully
2 Messages
1 year ago
Experiencing same issues. I record channel 3086, NY Rangers, and the last few weeks the recordings have had major skips or stop working. Rarely have I made it thru to the end. Tonight I was watching live after recording failed, then screen went black, sat there for a few minutes, same error eventually came up. Tried two other games, the same.
Can confirm that this also affects the streaming app, not just my DVR.
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pogy
Regular Visitor
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4 Messages
1 year ago
So sick of paying for a service and not getting it. They should be automatically refunding for NHL Center Ice as it is not working at all. Calling them is a joke. They should be paying me for my time troubleshooting their issue. Xfinity, I am demanding a refund for services not provided!
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user_372350
Visitor
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3 Messages
1 year ago
Same issue for me. None of the NHL CI Channels on Xfinity seem to be working for me. Tried a system refresh and that did not work. Able to watch on ESPN+ through my Roku.
(edited)
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user_1cl25l
9 Messages
1 year ago
The error code i get when I playback a recording is xre06026
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user_a0s02u
1 Message
1 year ago
I’m not convinced Comcast monitors their own forums. When I called them last night to report this issue I spent 1 hour and 15 minutes on the phone, mostly waiting, spoke to 4 service agents and none of them were aware of the problem. I found these comments in the forum and told them that others are having this problem also. I don’t know how to get their attention on this issue. I would encourage you all to post Google, Better Business Bureau and Trust Pilot reviews as these get some companies attention.
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