Wed, Sep 29, 2021 8:22 PM
I'm trying to cancel my NHL Center Ice Package and I can't get thru to anyone. The robot keeps asking me questions that are irrelevant. Is anyone having the same issue trying to talk to a human vs brainless AI!!!
6 d ago
17 d ago
Say "Agent" into your phone. Start with the Main Menu. When you get to adding services, at the very least, "Agent" should get you someone to talk to. I've had trouble getting it! Hardly any of the foreign people even know about hockey nor how to access this premium channel. Every year it's like this with NHL.
Say "Agent" into your phone. Keep saying it. Start with the Main Menu.
16 d ago
it appears that if you are an ESPN+ subscriber, you now have access to all the hockey games and both home and road team feeds; might be able to save a few bucks by cancelling center ice and itilize ESPN+ instead
Hello @user_03598d, thank you for reaching out to us for help with your account and services. We will be glad to take a look at your plan and help makes changes to your services. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
15 d ago
Does anyone know how to order NHL Center Ice? Comcast's web site always says come back in the fall and it never updates. I can't find any ordering information on the TV either. For a company that's so greedy they make it really hard to purchase services.
I had a hell of a time ordering last year, now I am wondering if it automatically renews or if I am going to have to start over again. I would say I hate dealing with these people, but you can never get a hold of anyone.
13 d ago
Does the NHL Center Ice package automatically renew each year?
Hey there, @user_89fe5a, thanks for reaching out through Xfinity Forums regarding your NHL Center Ice enrollment. Auto-enrollment does depend on your area. Customers who ordered the NHL Center Ice package last year were not auto-renewed for the 2021 season. They’ll need to purchase the package through our buyflow options. However, customers who order the 2021 season, will be auto-renewed for next season.
We would be happy to take a look at your account details specifically to ensure you will be enrolled. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
11 d ago
Not aware of it auto renewing. I've received letters from comcast autorenewing MLB extra innings and NBA league pass (last year for the first time and got one for this year a few weeks ago), but I've never received one for Center Ice despite always subscribing to it.
I received one about 2 weeks ago for NHL CI auto-renew
12 d ago
Wow, I've received nothing for auto renew for Center Ice or Extra Inning. Ever.
9 d ago
October 12th opening night is just a few days away. Why no information on the NHL Center Ice product for 2021-22?
Hey @Microphone I'd be happy to help you enroll into NHL Center Ice. As far as I know we do still offer it. As XfinityJeniece stated earlier "Auto-enrollment does depend on your area and you may not be eligible for auto-renew. Please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right and I'll help get this added on for you.
7 d ago
Hi @XfinityAntoine the purchase offer just appeared this morning. Thank you anyway.
@Microphone Glad to see this is now available for you. Please let us know if you have any other questions or need assistance setting this up.