U

Visitor

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1 Message

Wed, Sep 29, 2021 8:22 PM

NHL Center Ice Package

I'm trying to cancel my NHL Center Ice Package and I can't get thru to anyone.  The robot keeps asking me questions that are irrelevant.  Is anyone having the same issue trying to talk to a human vs brainless AI!!!

Responses

Accepted Solution

Visitor

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2 Messages

17 d ago

Say "Agent" into your phone.  Start with the Main Menu.  When you get to adding services, at the very least, "Agent" should get you someone to talk to.  I've had trouble getting it!  Hardly any of the foreign people even know about hockey nor how to access this premium channel.  Every year it's like this with NHL.

Visitor

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2 Messages

17 d ago

Say "Agent" into your phone.  Keep saying it.  Start with the Main Menu.

Contributor

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483 Messages

16 d ago

it appears that if you are an ESPN+ subscriber, you now have access to all the hockey games and both home and road team feeds; might be able to save a few bucks by cancelling center ice and itilize ESPN+ instead

Official Employee

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204 Messages

16 d ago

Hello @user_03598d, thank you for reaching out to us for help with your account and services. We will be glad to take a look at your plan and help makes changes to your services. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

UNCNU

Contributor

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51 Messages

15 d ago

Does anyone know how to order NHL Center Ice?  Comcast's web site always says come back in the fall and it never updates.  I can't find any ordering information on the TV either.  For a company that's so greedy they make it really hard to purchase services.

Visitor

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2 Messages

@UNCNU 

I had a hell of a time ordering last year, now I am wondering if it automatically renews or if I am going to have to start over again.  I would say I hate dealing with these people, but you can never get a hold of anyone. 

Visitor

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2 Messages

13 d ago

Does the NHL Center Ice package automatically renew each year? 

Official Employee

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442 Messages

Hey there, @user_89fe5a, thanks for reaching out through Xfinity Forums regarding your NHL Center Ice enrollment. Auto-enrollment does depend on your area. Customers who ordered the NHL Center Ice package last year were not auto-renewed for the 2021 season. They’ll need to purchase the package through our buyflow options. However, customers who order the 2021 season, will be auto-renewed for next season.

 

We would be happy to take a look at your account details specifically to ensure you will be enrolled. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
UNCNU

Contributor

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51 Messages

13 d ago

Not aware of it auto renewing.  I've received letters from comcast autorenewing MLB extra innings and NBA league pass (last year for the first time and got one for this year a few weeks ago), but I've never received one for Center Ice despite always subscribing to it.

Contributor

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483 Messages

@UNCNU

I received one about 2 weeks ago for NHL CI auto-renew 

Microphone

Contributor

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117 Messages

12 d ago

Wow, I've received nothing for auto renew for Center Ice or Extra Inning.  Ever.

Microphone

Contributor

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117 Messages

9 d ago

October 12th opening night is just a few days away.  Why no information on the NHL Center Ice product for 2021-22?

Official Employee

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168 Messages

Hey @Microphone I'd be happy to help you enroll into NHL Center Ice. As far as I know we do still offer it. As XfinityJeniece stated earlier "Auto-enrollment does depend on your area and you may not be eligible for auto-renew. Please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right and I'll help get this added on for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Microphone

Contributor

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117 Messages

Hi @XfinityAntoine the purchase offer just appeared this morning.  Thank you anyway.

XfinityEva

Official Employee

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208 Messages

@Microphone Glad to see this is now available for you. Please let us know if you have any other questions or need assistance setting this up. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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