New Poster
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2 Messages
nhl center ice issues
It seems every night there's a problem with one or more games not showing. I get a black screen, the three running dots and then a message saying they're having issues or the network is down. EVERY NIGHT! I'm screaming mad that I'm actually paying for this and it still isn't fixed! I've called 3 times now and still having problems watching games.
XfinityJessicaA
Official Employee
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330 Messages
1 year ago
Hello @Lizin10ac We appreciate you taking the time to reach out to us today. Thanks for reporting the NHL Center Ice issue to us and I'd be happy to troubleshoot to get this resolved. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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xboxmayor
New Poster
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8 Messages
1 year ago
same. since october 17th i was able to watch one game. that was the night we bought it. been on the phone with them every night. rep in phone says i should just cancel it because the service is not good.
(edited)
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user_189cb6
Visitor
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6 Messages
1 year ago
Having issues tonight. For as long as this has been going on, why isn’t it resolved yet? Let’s get this fixed Comcast, instead of continuing to say you’re working on it. This should not take weeks to resolve!!
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danleahy8412
Regular Visitor
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6 Messages
1 year ago
Yes. Same problem here. Also audio problems with some Bally Sports channels. Xfinity had customer service issues many years ago and it eventually improved but is going downhill again. Doesn't seem like calling is worth it.
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user_b9a172
Visitor
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1 Message
1 year ago
Having NHL Center Ice issues again . . .
Restarted xfinity and still no Hockey!
Had the same issue a week or so ago and it came back on after 20-30 minutes.
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user_cec7b4
Visitor
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1 Message
1 year ago
I'm having the same issues with NHL Center Ice package. Some nights it works, other nights it doesn't. Has to be on your end. I'm tired of calling up, spending an hour on the phone, and still not having it work. Fix it!! NOW! I have had this package for over 20 years and NEVER have I had this happen. As you can see, lot's of other people are having the same problem. JUST FIX IT!!
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user_410d8f
Visitor
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4 Messages
1 year ago
I am also having the same problem, though last night (11/3), I got a message on every channel (those with live games and those "parked" with no activity) saying "Sorry, there seems to be a problem here".
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user_6e22c5
Visitor
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3 Messages
1 year ago
I've never seen such incompetence. I'm having the same issues as everyone else. [Edited: "Language"] is happening?
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user_dc71d3
Visitor
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4 Messages
1 year ago
I’m having the same problem although I can stream the channels
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SandraMW
New Poster
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6 Messages
1 year ago
And here we go again...no Center Ice..again. the frustrating thing is that the game started and then it turned off. I was watching the Vegas nights at Toronto Maple leafs it was on and then it just went to a black screen. This is three times in the last 2 weeks this has happened. I reported it the two other times and ironically yesterday I got a voicemail from Xfinity saying the problem had been resolved and I should not have any more problems with it and then the very next day it's off again. This service is getting ridiculous. I've been a customer for 10 years and I'm just about ready to turn it off
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user_b8ab73
Visitor
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1 Message
1 year ago
Happened to me on Saturday and again tonight. I don't understand the problem. The Xfinity rep said it was an issue with the broadcaster. Is that MSG Networks or the NHL? I'm trying to watch Islanders game. I don't know, but I know I am paying for it and not able to watch the games. The Xfinity rep tonight said they would take $20 off my next bill, but I'd rather be watching the games. Booooo!
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user_973cf2
Visitor
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1 Message
1 year ago
Ready to cancel Xfinity all together. I have never had more issues with a service than I have with this company. Center Ice works maybe once or twice a week and reps are clueless on the phones. I have had to take hours of time on the phones and had two techs come out.
Several hundred dollars a month and I can’t watch cable without it failing.
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user_116e77
Visitor
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3 Messages
1 year ago
NHL center ice stopped working again tonight!
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user_116e77
Visitor
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3 Messages
1 year ago
NHL center ice stopped working AGAIN tonight! Never had this problem with DirecTV.
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