Hey there user_g6zypi, thanks for taking the time to post on our community forums! When trying to access NHK, do you receive an error message of any kind or do you just get a black screen?
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@user_d8cbtv thanks for taking the time to post on our Xfinity Community Forums page. I know the loss of a channel like that can be hard to deal with. I can certainly submit feedback regarding the loss of the channel and your request to bring it back. According to the broadcaster website: "All New Jerseyans and Philadelphia area viewers can continue to livestream at njpbs.org/live/nhk-world." for now.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
mayuko1209, Hi there! Thanks for reaching out. I completely understand how frustrating this is. NHK World is a great channel, and losing access to something you enjoy, especially a free option, can be really disappointing. You've reached the right team to help over social media. We can help. Channel availability can change for a few reasons (such as licensing or provider updates), but that doesn’t make the impact any less frustrating from your side. Thanks for taking the time to share how this affects you. After researching this further, I came across this article here, showing that this channel interruption was impacting all cable providers in their expansion to broadcasting into NY. Is the channel still not working on your end at this time?
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"All New Jerseyans and Philadelphia area viewers can continue to livestream at njpbs.org/live/nhk-world."
I hope this helps
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good Morning, @debsguy Thank you for your time this morning. Most of the channels that we offer are owned by media companies other than Comcast, which means we need to pay those companies in order to bring their channels to our customers. We negotiate contracts with these media companies to obtain the rights to carry their channels, on-demand content, and streaming apps on our platforms. Comcast has successfully renegotiated thousands of expiring contracts over the years and rarely experienced an interruption of service. For more information on how we work with programmers, please visit https://www.xfinity.com/howitworks/
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_g6zypi
Visitor
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1 Message
7 days ago
I want NHK back. Never should have been removed.
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user_2u75mu
Visitor
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4 Messages
7 days ago
Srsly! Where’s NHK? Not cool Comcast
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user_d8cbtv
Visitor
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1 Message
6 days ago
What happened???? I love NHK. Please bring ot back.
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user_rcnvri
Visitor
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1 Message
5 days ago
NHK was a staple in our home. I'm actively searching for alternatives to Xfinity now.
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XfinityVictor
Official Employee
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2.1K Messages
5 days ago
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mayuko1209
Visitor
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1 Message
4 days ago
I’m very upset that I can’t watch 265 NHK World. One of the best free channels!
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user_m78c9h
Visitor
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3 Messages
3 days ago
I no longer have that station along with Create.
Not understanding why they are just taken away without the courtesy of proper notice
To boot.. comcast is not cheap
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