Visitor
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2 Messages
NFL NETWORK
The NFL NETWORK hasn't been available since April, with the sesson about to officially start i spoke with customer service about this & they had no answers, I asked for credit retroactive back to April and till the contract is renewed, I was denied therefore XFINITY will be losing by cable/internet business, i contracted another provider the day they come to install both services i will be dropping XFINITY
XfinityAirelle
Official Employee
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3.3K Messages
16 hours ago
We understand this is frustrating, especially with football season coming up and NFL Network being an important channel for you.
At this time, NFL Network and NFL RedZone are not available through Xfinity due to the current programming agreement status. We know that is disappointing, and we understand why you asked about a credit.
That said, channels are not billed individually or à la carte, so we are not able to provide a specific credit for one unavailable channel. Your TV package includes a full lineup of channels and services, and the monthly rate is not broken down by individual network.
We understand if this impacts your decision to keep service with us. If you would like to review your current package or available options, we can help look at what may better fit what you watch.
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BruceW
Gold Problem Solver
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27.5K Messages
14 hours ago
The company invalidated that argument when it rebated the loss of channels supplied by E.W. Scripps, as it should have done, even though these were "not billed individually or à la carte". It is disingenuous to advance this "we can't do it" claim.
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