Grinchy's profile

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2 Messages

Wednesday, July 8th, 2026 12:04 AM

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NFL Channel and The Red Zone, no refund, after 44 yrs we say goodbye

Losing the NFL Channel and The Red Zone were one thing but refusing to offer a credit or something to those of us who have been paying for the channels for 3 months without service. WHICH by the WAY - XFINITY opted to turn off. ESPN/Disney offer to allow the channels to remain on while negotiations continued but you said NO. You obviously have no regard for your customers we are saying goodbye. We opened our account in August 1982; at that time, Comcast was $6 a month for each roommate. So after 44 years of continued service, we are going to Glo-Fiber.  

This conversation has been merged. Please refer the main conversation:

NFL Network Programming No Longer Available.

Oldest First
Selected Oldest First

Official Employee

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2.6K Messages

22 days ago

@We can definitely understand why you'd feel this way, especially after being a customer for so many years. We know the loss of NFL Network and RedZone has been incredibly frustrating for fans, and we never want anyone to feel unheard when service changes impact the programming they enjoy. We truly appreciate the 44 years you've been with Comcast and are sorry to hear you're considering leaving. If you'd like, our team can still take a closer look at your account and discuss any available options with you. Regardless of your decision, we sincerely thank you for your many years as part of the Xfinity family.💜
 
To review your account, please send us a direct message with your full name and service address. 
 
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.
 
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