Hey @user_hgi4ud, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services.
We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_rgdw38. I am sorry to hear that you are not able to access Newsmax. Now I see that Newsmax, is available on our Sports & News genre package.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I rebooted the box and get the same result. Subscription required for Newsmax, another $35 for xfinity. Probably 100 useless channels I never watch and they remove the one I watch.
Hey @user_kyjkgi, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services.
We’ve identified the issue affecting some customers’ Xfinity TV services and are working as quickly as possible to restore service. We apologize for any inconvenience and thank you for your patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just got done with a live chat (there were about 2500 people in line ahead of me). This was the answer -
"I would like to inform you that there is a global outage occurring which is why your streaming and TV services are not working
Our IT team is currently working on improving your streaming service to make it more enjoyable. You will be able to watch it within asap After this upgrade, you will be able to see a few additional features, as well as enjoy smoother services." They think it will be fixed in 1-2 hours.
We’d regret seeing you go @user_hsskif! Our engineers have informed our team restarting the box should resolve this issue within 15 minutes. Please:
Press the A button on your remote control to access the Help menu.
Press the OK button to select the Restart tile.
Press the OK button again to select Restart.
It may take a few moments for the TV Box to restart.
For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_6tjrrd Are you still needing assistance with this? I know some customers were able to get this resolved as we do have some things we can try on our end. Can you confirm if you're having this issue with the Xfinity Stream app or from your cable box/TV?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_nce7gq Welcome to our community forum! I would be heart-broken to see you go so I'd love the opportunity to turn this experience around. I'm sorry for the issues you've been facing with Newsmax and I'll stick with you until we figure this out together. Are you trying to watch TV through a cable box or the Xfinity Stream app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I got the same result in MA. "there is a video outage in you area… a system refresh will not fix this issue”
I don’t know why I keep on with Comcast! It’s always something! $300 plus a month, loyal customer, bought the 99 dollar triple play YEARS ago, and what do you get for loyalty? Increased pricing year over year, less channels you want and more useless channels! Had a full movie channels package and each year lost one, then another, then another, and got ScreenPix and Hitz. Great I can watch movies from the 80’s! How about a streaming service where most of the time I am told I can’t watch unless I’m on my home network! What’s the point of that? I’m NOT home and want to watch the game! At $300 a month (plus) they should be negotiating better contracts to maintain availability, not lessen availability for their customers!
Shall I continue? UGGGH! Tonight I just want to watch the ONE channel I watch and this is what I get! DO BETTER Comcast because Verizon, Direct TV, YouTube and Sling are looking better and better each day you fail!
What kind of credit are we getting for your service being unavailable?
Hello @dcom, thank you for taking the time to reach out on social media. If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
After 23 years (2001) I'm a Diamond customer @ $300 a month. I refreshed twice and unplugged for 5 minutes twice. Still no Newsmax. Chat and phone time is close to 3 hours today. AT&T fiber is available. I'm waiting on Google fiber; coming soon. Wife likes Comcast lineup but she is mad enough to switch now. I have been on the phone twice with 2 different agents and Chat once. All 3 assured me problem would be remedied in 3 or 4 hours. I don't like being lied to. I am on my last nerve.
Does anyone else find it strange that Newsmax and a few other news channels been removed from our channel lineup right before the election? I certainly do!
user_ubwblm We were aware of many customers who were getting a subscription required for many of their stations, and a refresh of the box fixed it for many of them. Are you still getting the error when trying to view Newsmax at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Jimmypowder If you are experiencing the issue while trying to watch on a TV Box, please try these steps:
1. Press the A button on your remote control to access the Help Menu. 2. Press the OK button to select the Restart title. 3. Press the OK button again to select Restart. 4. It may take a few moments for the TV Box to restart.
If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just did a refresh and it still says I need a subscription to NewsMax. Are they stopping us from watching Conservative television? I am so sick of Comcast. I am not waiting for 3 hours on the phone and the virtual chat is worthless!
Hello user_jwa1ih is this still a concern for you? The "subscription required" message on otherwise available channels was a known issue over the weekend. If you haven't done so already, please say "System Refresh" into your X1 voice remote on your main TV, then follow the prompts to send that refresh signal. This should bring those channels back online for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us @user_viw2gn! I see some users have reported a refresh has resolved this concern. For troubleshooting purposes could you please press "A" on the remote and then press refresh?
user_hgi4ud
1 Message
3 months ago
Same here. What is going on?
3
user_mdg3o4
1 Message
3 months ago
Me too gone need subscription
9
0
user_kyjkgi
1 Message
3 months ago
Same here, no Newsmax.
1
0
user_hsskif
1 Message
3 months ago
Same here. Maybe we all need to cancel and find another provider.
5
user_nce7gq
1 Message
3 months ago
I am canceling my Comcast over this nonsense with Newsmax. I pay around $350 a month....no more!
2
KFL-1
Regular Visitor
•
6 Messages
3 months ago
I got the same result in MA. "there is a video outage in you area… a system refresh will not fix this issue”
I don’t know why I keep on with Comcast! It’s always something! $300 plus a month, loyal customer, bought the 99 dollar triple play YEARS ago, and what do you get for loyalty?
Increased pricing year over year, less channels you want and more useless channels!
Had a full movie channels package and each year lost one, then another, then another, and got ScreenPix and Hitz. Great I can watch movies from the 80’s!
How about a streaming service where most of the time I am told I can’t watch unless I’m on my home network! What’s the point of that? I’m NOT home and want to watch the game!
At $300 a month (plus) they should be negotiating better contracts to maintain availability, not lessen availability for their customers!
Shall I continue? UGGGH!
Tonight I just want to watch the ONE channel I watch and this is what I get!
DO BETTER Comcast because Verizon, Direct TV, YouTube and Sling are looking better and better each day you fail!
What kind of credit are we getting for your service being unavailable?
3
Dperry386731
New Poster
•
3 Messages
3 months ago
After 23 years (2001) I'm a Diamond customer @ $300 a month. I refreshed twice and unplugged for 5 minutes twice. Still no Newsmax. Chat and phone time is close to 3 hours today. AT&T fiber is available. I'm waiting on Google fiber; coming soon. Wife likes Comcast lineup but she is mad enough to switch now. I have been on the phone twice with 2 different agents and Chat once. All 3 assured me problem would be remedied in 3 or 4 hours. I don't like being lied to. I am on my last nerve.
1
0
user_ubwblm
1 Message
3 months ago
Does anyone else find it strange that Newsmax and a few other news channels been removed from our channel lineup right before the election? I certainly do!
3
Jimmypowder
New Poster
•
3 Messages
3 months ago
643 am on east coast and cannot refresh
1
0
Smilillo_533
Visitor
•
1 Message
3 months ago
Refresh worked. Let’s hope Xfinity keeps Newsmax without requiring updated service packages (=$$)
3
0
XfinityAldrik
Official Employee
•
1.8K Messages
3 months ago
Thank you for reaching out to us @user_viw2gn! I see some users have reported a refresh has resolved this concern. For troubleshooting purposes could you please press "A" on the remote and then press refresh?
0
0