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user_3fixp4
1st Topic

2 Messages

Friday, January 26th, 2024 1:17 AM

Closed

News 12 New Jersey

I have a roku device now due to the fact I can’t afford the $255 monthly charge. 
now I find out i cant stream New Jersey 12 news unless i have optimum or fios. Why is this?

Question

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Updated 

5 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

10 months ago

Hey there, @user_3fixp4 thanks for reaching out through Xfinity Forums regarding your channel lineup. I definitely want to ensure you are able to watch your favorite channels. Can you please confirm whether are you connected to your in-home network when attempting to watch? Are you getting any error messages? 

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user_3fixp4

2 Messages

Yes im on home network. No error. 
when it asks for my provider xfinity is not an option. Only optimum or fios

10 months ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

@user_3fixp4 Are you using the Xfinity Stream app or another app to try and watch that channel? The link: https://www.xfinity.com/support/articles/id11-channel-lineup can be helpful in locating your channel lineup for your address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_hvxqc7

1 Message

I have the same issue please help 

5 months ago

0

XfinityJohnG

Official Employee

 • 

1.2K Messages

Thank you for reaching out to us here @user_hvxqc7. You can use the https://www.xfinity.com/support/articles/id11-channel-lineup  site to verify which channels are available on the streaming service in that area. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

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