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user_c5e556
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Sunday, August 16th, 2026 5:24 AM

Need to remove TV package from my account

Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.

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8 hours ago

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user_c5e556

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8 hours ago

Hello, I am an existing customer looking to strip the television portion from my plan and switch to a standalone internet option since the price is too high. Please have a corporate digital care specialist reply to me so I can securely verify my account information

Note: This comment was created from a merged conversation originally titled I want Gig WiFi built for streaming 5 years Shop $50 internet Pricing

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EG

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120.1K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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8 hours ago

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XfinityCliff

Official Employee

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527 Messages

8 hours ago

Hello @user_c5e556, and thank you for reaching out on our Xfinity Community forums with your request!

We can definitely understand why you might be looking to lower your costs and reduce your billing in order to save money.  (And thank you @EG for drawing this to our attention so we can better assisst!)

As a self-service option, we recommend reviewing our Xfinity Plan Builder, where you can explore available standalone internet plans and make changes that best fit your needs.

If you'd like additional assistance reviewing your options or making changes to your account, please send us a Direct Message* with your full name and service address. We'd be happy to help further.

 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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