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user_dd5184
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Friday, June 17th, 2022 12:37 AM

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NBC not working

It says this channel is temporarily unavailable.  This has happened for two nights in a row.  All other channels are working… internet is working too

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2 years ago

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user_dd5184

Visitor

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2 Messages

2 years ago

The odd thing is that I can watch recorded NBC shows even though I cannot access NBC 

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CCXavier

Official Employee

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695 Messages

Hello @user_dd5184, have your NBC network concerns been resolved or do you still need assistance in troubleshooting?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_aa4430

Visitor

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1 Message

2 years ago

I am having the same problem. All channels work except nbc. It starts then re-trys then fails

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CCMike1

Official Employee

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933 Messages

@user_aa4430 please create a new post and I would be happy to look into this closer. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e442da

Visitor

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1 Message

2 years ago

Same issues with nbc. 

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XfinityDena

Official Employee

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2.5K Messages

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a96d28

Visitor

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1 Message

2 years ago

I too cannot access NBC live on my firestick.  I can access the channel on all other devices - ie. computer.  I can watch recorded shows but nothing live.  What is going on.  All other channels work.  

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XfinityThomasC

Official Employee

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2K Messages

Hello @user_a96d28! Are you using Xfinity Stream through your fire stick? Do you have an Xfinity TV box that is having the same issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_82c2c3

Visitor

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2 Messages

2 years ago

I am constantly having to unplug my box and restart to get NBC to work. I already restarted it once this morning and now NBC’s not again. 

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CCChelseaA

Problem Solver

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637 Messages

You've come to the right place for help! Can you confirm for us, if you're accessing the NBC channel, or perhaps attempting to watch it via any form of Application on your Xfinity box?

Or perhaps, receiving any particular error code that you are seeing when this occurs? 

I no longer work for Comcast.

2 years ago

0

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