U

Visitor

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2 Messages

Friday, June 17th, 2022 12:37 AM

Closed

NBC not working

It says this channel is temporarily unavailable.  This has happened for two nights in a row.  All other channels are working… internet is working too

Visitor

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2 Messages

7 months ago

The odd thing is that I can watch recorded NBC shows even though I cannot access NBC 

Official Employee

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557 Messages

Hello @user_dd5184, have your NBC network concerns been resolved or do you still need assistance in troubleshooting?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

3 months ago

I am having the same problem. All channels work except nbc. It starts then re-trys then fails

XfinityMikeB

Official Employee

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856 Messages

@user_aa4430 please create a new post and I would be happy to look into this closer. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

Same issues with nbc. 

XfinityDena

Official Employee

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986 Messages

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 months ago

I too cannot access NBC live on my firestick.  I can access the channel on all other devices - ie. computer.  I can watch recorded shows but nothing live.  What is going on.  All other channels work.  

Official Employee

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831 Messages

Hello @user_a96d28! Are you using Xfinity Stream through your fire stick? Do you have an Xfinity TV box that is having the same issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 months ago

I am constantly having to unplug my box and restart to get NBC to work. I already restarted it once this morning and now NBC’s not again. 

Official Employee

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548 Messages

You've come to the right place for help! Can you confirm for us, if you're accessing the NBC channel, or perhaps attempting to watch it via any form of Application on your Xfinity box?

Or perhaps, receiving any particular error code that you are seeing when this occurs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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