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user_a313yp
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Friday, September 5th, 2025 12:46 AM

NBC Live Sports Sound Cutting Out.

Is anyone else experiencing the sound dropping out constantly on NBC when it’s broadcasting live sports? It’s driving me mental. Doesn’t happen at all when there’s commercials on but happens every 2 minutes when live sports comes on again. I’ve tried everything, rebooting, checking cables, system refresh etc and nothing fixes it. 

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2 days ago

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Bigbadbob3013

Visitor

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2 Messages

2 months ago

I am having the same problems. Only NBC on live events.

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XfinityAlfonso

Official Employee

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2.1K Messages

Hello Bigbadbob3013, thanks so much for taking the time to reach us here via our Xfinity Forums! Is this NBC audio issue still occurring for you? 

 

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2 months ago

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Bigbadbob3013

Visitor

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2 Messages

It only happens on channel 188 NBC. Still happening and horrible.

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2 months ago

0

XfinityBrianH

Official Employee

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1.8K Messages

 

Bigbadbob3013 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 months ago

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user_xseumr

8 Messages

2 months ago

Yes, it’s ridiculous 

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user_a313yp

5 Messages

Completely. On their best day Xfinity has terrible customer service but after speaking to them tonight I’m done. The lovely lady in the Philippines informed me that they’ve not had anyone else experience this issue. The forums I’ve read previously tell me different. They’re just ignorantly ignoring it’s an issue. 

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2 months ago

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user_xseumr

8 Messages

Yep. Same here. Had live sports issue where pixelated on various channels a year ago & after 5 different tech trips and many months, they had to get an outside crew to diagnose an interference issue in our neighborhood & work on some line down the street. 

I’M SO DONE. 

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2 months ago

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user_a313yp

5 Messages

Sorry to hear that. I had exactly the same pixelation issue about 5 months back. 

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2 months ago

0

user_xseumr

8 Messages

Back at ya. It’s a joke to pay through the nose for service like this - will be cutting cord. Needs to be done. 

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2 months ago

0

XfinityAmandaB

Official Employee

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2.7K Messages

 

user_a313yp That would be maddening to me as well if the volume kept cutting in and out. Thank you for reaching out using our Xfinity community forums for help with the Audio on NBC. Have you noticed if this on impacting any other channels or programs on NBC? 

 

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2 months ago

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user_cgkskc

Visitor

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3 Messages

2 months ago

Notre Dame vs. Purdue game on Saturday, September 20, 2025 Broadcast in Chicago is TERRIBLE in Chicago!!  Audio during live game on channel 188 constantly cutting out!!

crazy

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user_kj102a

Contributor

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162 Messages

Yep, sound keeps cutting out just like on the Sunday night NBC broadcasts.  No issues watching sports on other channels, just NBC.  Is this a NBC thing?

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2 months ago

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user_lphj4r

Visitor

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1 Message

Same here. Xfinity fix this

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2 months ago

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XfinityRay

Official Employee

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3.4K Messages

HI there, @user_cgkskc! Thank you for reaching out about the audio drops during the game. Were you watching the game on an X1 TV box, Xfinity Xumo box, or through the Xfinity Stream app? Is this the only broadcast you have noticed issues with the audio? 

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2 months ago

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XfinityMatthew

Official Employee

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1.1K Messages

Hello @user_kj102a Sorry to hear about the audio issues for Sunday's game. Were you watching on one of our boxes or streaming it?

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2 months ago

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user_cgkskc

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3 Messages

@XfinityRay​ Xfinity X1 home DVR

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2 months ago

user_4xcyuy

Visitor

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1 Message

2 months ago

I am having the same issue for live shows- AGT and sports. And seems to be only this channel

(edited)

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XfinityRay

Official Employee

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3.4K Messages

Thanks for reaching out to let us know you are also experiencing this issue, @user_4xcyuy. We are not seeing this as a known issue so are asking troubleshooting questions. The answers to our questions get put together into a ticket for our engineering team. We appreciate all the help everyone has been providing in the thread.

Are you using a TV box or watching in the Xfinity Stream app?

For your audio, do you use the TV speakers, Bluetooth audio, or a soundbar or receiver? 

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2 months ago

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user_cgkskc

Visitor

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3 Messages

2 months ago

YES!  Live NBC Sports audio cuts out!!

1

user_fwo1wr

Visitor

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2 Messages

1 month ago

I have the same issue. There are frequent skips in the audio. It’s brief but noticeable.

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XfinityThomasA

Official Employee

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3K Messages

 

Thank you for letting us know you're impacted, user_fwo1wr. Just to confirm does this happen when enjoying live TV or when using the Xfinity Stream app?

 

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30 days ago

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user_fwo1wr

Visitor

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2 Messages

Live tv feed is when audio skips with pauses

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25 days ago

0

XfinityVictor

Official Employee

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1.8K Messages

 

user_fwo1wr Hello, are you still having issues with your live TV?

 

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23 days ago

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user_q4zx6t

Visitor

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1 Message

25 days ago

Been a problem for me on and off for months.  Tonight on Sunday Night Football I can hear the public address announcer and the fans but Chris and Mike are barely audible.  It is clearly an NBC created problem as the commercials are fine; otherwise I would say it was a NBC/Comcast interface problem.

Oh well, feels like I am sitting in the stands.

FS1 surround sound is perfect for the Mariners at Toronto.

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randy1264

Visitor

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9 Messages

25 days ago

During the Sunday night San Francisco game, our broadcast (X1 TV box) kept freezing both during the live broadcast as well as the recording. When viewing the recording, and trying to fast forward through commercials, it would often go back to the beginning of the recording. Tried rebooting the box but no improvement.

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user_7sgpvi

Visitor

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1 Message

We had the same problem! Very frustrating!

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25 days ago

0

XfinityThomasA

Official Employee

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3K Messages

This is not the experience we want for anyone and our team is here to help, randy1264. Rebooting the box is a great first step. Just to confirm did you use the Xfinity app to further troubleshoot when this occurred? It works great and is easy to use.

 

 

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23 days ago

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user_umk4se

Visitor

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1 Message

2 days ago

Audio issues occur using cable box and streaming, and when listening to audio through TV speakers or sound bar/receiver. Instead of all the pleasant replies and denials, Xfinity shouldinvestigate and fix the problem.

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