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user_a313yp
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Friday, September 5th, 2025

NBC Live Sports Sound Cutting Out.

Is anyone else experiencing the sound dropping out constantly on NBC when it’s broadcasting live sports? It’s driving me mental. Doesn’t happen at all when there’s commercials on but happens every 2 minutes when live sports comes on again. I’ve tried everything, rebooting, checking cables, system refresh etc and nothing fixes it. 

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8 days ago

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Bigbadbob3013

Visitor

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2 Messages

29 days ago

I am having the same problems. Only NBC on live events.

3

XfinityAlfonso

Official Employee

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2K Messages

Hello Bigbadbob3013, thanks so much for taking the time to reach us here via our Xfinity Forums! Is this NBC audio issue still occurring for you? 

 

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26 days ago

0

Bigbadbob3013

Visitor

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2 Messages

It only happens on channel 188 NBC. Still happening and horrible.

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13 days ago

0

XfinityBrianH

Official Employee

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1.7K Messages

 

Bigbadbob3013 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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11 days ago

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user_xseumr

8 Messages

29 days ago

Yes, it’s ridiculous 

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user_a313yp

5 Messages

Completely. On their best day Xfinity has terrible customer service but after speaking to them tonight I’m done. The lovely lady in the Philippines informed me that they’ve not had anyone else experience this issue. The forums I’ve read previously tell me different. They’re just ignorantly ignoring it’s an issue. 

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29 days ago

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user_xseumr

8 Messages

Yep. Same here. Had live sports issue where pixelated on various channels a year ago & after 5 different tech trips and many months, they had to get an outside crew to diagnose an interference issue in our neighborhood & work on some line down the street. 

I’M SO DONE. 

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29 days ago

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user_a313yp

5 Messages

Sorry to hear that. I had exactly the same pixelation issue about 5 months back. 

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29 days ago

0

user_xseumr

8 Messages

Back at ya. It’s a joke to pay through the nose for service like this - will be cutting cord. Needs to be done. 

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29 days ago

0

XfinityAmandaB

Official Employee

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2.6K Messages

 

user_a313yp That would be maddening to me as well if the volume kept cutting in and out. Thank you for reaching out using our Xfinity community forums for help with the Audio on NBC. Have you noticed if this on impacting any other channels or programs on NBC? 

 

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26 days ago

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user_cgkskc

Visitor

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3 Messages

13 days ago

Notre Dame vs. Purdue game on Saturday, September 20, 2025 Broadcast in Chicago is TERRIBLE in Chicago!!  Audio during live game on channel 188 constantly cutting out!!

crazy

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user_kj102a

Contributor

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161 Messages

Yep, sound keeps cutting out just like on the Sunday night NBC broadcasts.  No issues watching sports on other channels, just NBC.  Is this a NBC thing?

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13 days ago

0

user_lphj4r

Visitor

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1 Message

Same here. Xfinity fix this

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13 days ago

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XfinityRay

Official Employee

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3.3K Messages

HI there, @user_cgkskc! Thank you for reaching out about the audio drops during the game. Were you watching the game on an X1 TV box, Xfinity Xumo box, or through the Xfinity Stream app? Is this the only broadcast you have noticed issues with the audio? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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XfinityMatthew

Official Employee

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918 Messages

Hello @user_kj102a Sorry to hear about the audio issues for Sunday's game. Were you watching on one of our boxes or streaming it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_cgkskc

Visitor

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3 Messages

@XfinityRay​ Xfinity X1 home DVR

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10 days ago

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user_4xcyuy

Visitor

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1 Message

10 days ago

I am having the same issue for live shows- AGT and sports. And seems to be only this channel

(edited)

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XfinityRay

Official Employee

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3.3K Messages

Thanks for reaching out to let us know you are also experiencing this issue, @user_4xcyuy. We are not seeing this as a known issue so are asking troubleshooting questions. The answers to our questions get put together into a ticket for our engineering team. We appreciate all the help everyone has been providing in the thread.

Are you using a TV box or watching in the Xfinity Stream app?

For your audio, do you use the TV speakers, Bluetooth audio, or a soundbar or receiver? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

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user_cgkskc

Visitor

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3 Messages

10 days ago

YES!  Live NBC Sports audio cuts out!!

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