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user_ee5a7c
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Tue, Oct 19, 2021 6:27 PM

NBC CHANNEL PROBLEM IN MICHIGAN

What happened to my regular programs on NBC? We keep getting the CHARGE network showing old shows. Comcast never notified us of any changes! And the channel program guide still shows the regular NBC shows but we get these old  shows on CHARGE! 

can someone tell me exactly what happened?

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1 m ago

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XfinityAirelle

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485 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

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user_ee5a7c

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@XfinityAirelle 

I do not see a chat icon

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2 m ago

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XfinityAirelle

Official Employee

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485 Messages

You will need to be logged in. It will be in the top right corner next to the notification bell. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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user_3df35f

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1 Message

1 m ago

I have the same problem, old shows  instead of the shows listed on the guide plus some current shows are interrupted by a black screen with a peacock!

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XfinityKorie

Official Employee

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482 Messages

Hey there, @user_3df35f. Thank you for reaching out about your issues as well. Are you getting this error only on the Peacock app? Do you get the issues on the cable boxes as well? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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user_ee5a7c

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@user_3df35f 

we are still having the same problem with NBC.  Why is comcast not getting this fixed  

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1 m ago

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user_f29bd6

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1 Message

I have the same problem on the Xfinity box.  It's been almost a week now.  All NBC channels are showing Charge or some other stange news program.  Occasionally the channel hangs up or freezes with an NBC logo as if they channel is off the air.  This morning the NBC shows were on when we first powered on the TV, then it flips to Charge.  Help?

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1 m ago

XfinityJodie

Official Employee

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417 Messages

@user_f29bd6 That's super odd! We need to take a closer look here.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

Patchm00

Frequent Visitor

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8 Messages

1 m ago

Same thing for me in Tallahassee, Florida.  IT was Charge TV last week, but this week it's TND (The NAtional Desk).  IT takes over when certain shows are supposed to be on. For example, at 4pm est Ellen DeGeneres show, which is on NBC channel 432 and shows on the Cable box guide is showing some news show on the TND network.  AT 5pm which is normally Dr. Phil it shows TND network.  AT 600pm est is supposed to be family feud, it shows TND network news show.  AT 630 the NBC nightly news plays as scheduled.  At 7pm instead of Entertainment Tonight , the TND takes over,  then the rest of the night (prime time) is NBC as scheduled.  Been going on 2 weeks now and when i call customer support they always want to restart my box which does not work.  What is going on and why does no-one know how to fix?

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user_ee5a7c

Visitor

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5 Messages

1 m ago

This has been going on way to long for Comcast not to fix the problem. 

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ThatDonGuy

Problem Solver

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528 Messages

@user_ee5a7c - the Tallahassee NBC station is owned by Sinclair. Sinclair stations were recently hit with a ransomware attack that is preventing them from getting certain shows. Sinclair isn't saying anything about it, maybe in part because the same attack has pretty much shut down their phone lines, but it's possible that they're playing hardball with the hackers (if they pay the ransom, what stops another group from doing the same thing?), in which case, this may take a while.

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1 m ago

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user_ee5a7c

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5 Messages

1 m ago

We are still getting the CHARGE NETWORK on NBC

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