New Poster
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14 Messages
NBC AGT & The Voice Sound randomly disappears in recordings.
Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.
XfinityCliff
Official Employee
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865 Messages
25 minutes ago
Hello @westsideschl1, and thank you for reaching out here on our Xfinity Community forums.
I can understand how having the sound repeatedly cut out during recordings of The Voice and America’s Got Talent would interfere with watching those programs, especially since you’re only noticing it with these specific recordings. My family and I love that show and audio drop-outs would definitely make it less enjoyable! 😀
As a first step, please restart your Xfinity TV Box and allow it to fully come back online before trying one of the affected recordings again.
It would also be helpful to check the same recording through the Xfinity Stream app on another device. If the sound drops out at the same points there, that can help us determine whether the issue is part of the recording rather than something happening with the TV Box or its audio connection.
You can also check whether SAP or Secondary Audio Programming is enabled and turn it off if so. If you happen to catch either program live, let us know if the same audio issue occurs there as well. Those details will help us narrow down what’s happening and determine the next steps.
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