1 Message

Thu, Apr 8, 2021 6:41 PM

My equipment is not working properly

My boxes are not working properly.  I would like new cable boxes.



Diamond Problem Solver


25.9K Messages

1 m ago

What exactly is happening, most time it’s not the boxes

Official Employee


120 Messages

1 m ago

Hi there @user_f5602e! We are sorry to hear that you are having issues with your TV boxes. We will be happy to assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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