J

Visitor

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2 Messages

Sun, Aug 1, 2021 5:26 PM

My Bally’s channel has color bars

My Bally’s channel which should have Yankees Marlins game is not broadcasting? Why???

Responses

Visitor

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1 Message

2 m ago

Mine is color bars also, blacked out in Boynton Beach??

Visitor

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1 Message

2 m ago

Yep same in Green acres

Visitor

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1 Message

2 m ago

I live in the Cincinnati area (Lawrrenceburg, IN), and have Comcast Bally sports Ohio to receive the full Cincinnati Reds baseball schedule.  Over the past 6 plus weeks there has been on - going service network interruptions, which I have spent several calls and hours discussing with Customer support with no satisfaction.  I am told the problem has been elevated for immediate corrective action repeatedly, only after they insist on doing system checks, troubleshooting, etc.... all the time they know what the problem is, but have failed to fix it.   I have been a Comcast customer for 30+ years, and I have never had such poor support as this current problem.... although truthfully, they have not been great at anything over the past several years.   They are the only option in town for Red's baseball.    After my 5th call on this specific issue, I was told they are aware of the issue, and apparently it is contract related with Bally Sports.... and this is a new/replacement channel for the Red's Fox Sports channel that used to carry the games.    There has never been any Comcast communication regarding this information previously.  During today's conversation I was told the problem in our area would be corrected by 2:15 PM, which has come and gone with no change... the same rainbow "network off the air" screen.   The customer service agent (second of the day's calls) reiterated that Comcast is aware of the problem, and it would be fixed within 72 hours,  for which I somehow have doubts.  Bottom line is that I am not getting the sports package I contracted for, and missing my beloved baseball games because apparently Comcast cannot either correct the problem  or negotiate a contract with Bally Sports..... who knows what the real problem is.

Official Employee

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236 Messages

2 m ago

Hi, @JebbieJeb. Thanks for reaching out about the Ballys sports channel issue. It is possible it was a contract blackout, but the best way for us to check is real-time when the game is going on. Post in our customer service forum and you will get a response quickly. I can do a check of Sunday's game if you send a direct message with your name and address. 

 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon.

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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