Hello @user_utzsts and thank you for reaching out via our Xfinity Community forums!
The type of error you are receiving can sometimes be caused by a temporary authorization failure.
Please go into your Xfinity App and go to the TV Section. Once there, you may select Troubleshoot to perform a system refresh.
You can also do this from the TV Box using the remote. PPress the 'A' button on your remote to open the help menu, then select Restart. Wait for the box to restart completely, then try your channels again. (Referred to as 'Warm Boot')
If after trying these options, you are still unable to access your programming, please unplug the box from the electrical outlet for a full 60 seconds, then plug it back in. Wait for the box to restart completely, then try to access your channels again. (Referred to as 'Cold Boot')
If none of these options resolve your issues, please let us know, we'd be happy to assist further!
XfinityCliff
Official Employee
•
48 Messages
12 hours ago
Hello @user_utzsts and thank you for reaching out via our Xfinity Community forums!
The type of error you are receiving can sometimes be caused by a temporary authorization failure.
Please go into your Xfinity App and go to the TV Section. Once there, you may select Troubleshoot to perform a system refresh.
You can also do this from the TV Box using the remote. PPress the 'A' button on your remote to open the help menu, then select Restart. Wait for the box to restart completely, then try your channels again. (Referred to as 'Warm Boot')
If after trying these options, you are still unable to access your programming, please unplug the box from the electrical outlet for a full 60 seconds, then plug it back in. Wait for the box to restart completely, then try to access your channels again. (Referred to as 'Cold Boot')
If none of these options resolve your issues, please let us know, we'd be happy to assist further!
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