@BMAC1206 Thanks for posting. Xfinity Music Choice freezing can stem from signal issues, loose connections, or faulty equipment. To troubleshoot, first check all coaxial cable connections and splitters for tightness and corrosion. If the issue persists, try restarting the TV box or troubleshoot using the Xfinity app for further assistance, potentially involving a technician visit.
Xfinity came out on a Sunday afternoon. Apparently there is an issue between their "box" which is on the other side of the street and our house. They have had all the utility lines marked and will install a new line, going under our street, in the next few days.
BMAC1206 Thank you for the update. If you are still have issues with Music Choice channels or any other channels after they install new lines, please let us know.
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XfinityBenny
Official Employee
•
1K Messages
2 months ago
@BMAC1206 Thanks for posting. Xfinity Music Choice freezing can stem from signal issues, loose connections, or faulty equipment. To troubleshoot, first check all coaxial cable connections and splitters for tightness and corrosion. If the issue persists, try restarting the TV box or troubleshoot using the Xfinity app for further assistance, potentially involving a technician visit.
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