Visitor
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20 Messages
Muitple entries for same channel being presented
It just started this Sunday 8/22/21. When I choose an HD channel to watch, then try to change channels, both the HD and non-HD channels appear on the selection screen. So I have three or four channels that have two entries. I uninstalled and re-installed, but that did not change anything. I made sure my selections are for HD only. We are using a Roku TV. Last night I deleted the xfinity app, unplugged the TV and after a few hours re-installed the app, activated it again and the problem still occurs.
CCSean1
New Problem Solver
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318 Messages
4 years ago
Hello, @user_5e909c, thank you for taking the time to reach out to us on the forums I hope you are having a fantastic day so far! I am sorry to hear you are having this issue with the stream app on your Roku TV, I know how frustrating that can be and this is not the experience we want you to have as a valued member of the Xfinity family.
You have reached the right team to help get this resolved for you today. Can you send us a private message with your first and last name and address to get started?
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