1 Message
MSNBC issues
I have not been able to regularly watch MSNBC since January 20th. It will work for awhile, then it starts to blink out. Other times, a pop up comes up telling me "Sorry we are having trouble connecting". This is the only channel having this issue for me.
XfinityDemitrius
Official Employee
•
1.5K Messages
2 days ago
Hey @user_9dmi7l, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the MSNBC channel. I would be more than happy to offer my assistance looking into this further for you.
With having issues with a specific channel, that could indicate potential signal level issues. Would you be able to quickly check the coax line and ensure all connections are screwed in highly along with no hard bends, kinks, bite marks, or cuts? While you may be experiencing issues with a specific channel, something could be causing issues with that specific frequency, so checking the connections would be the first step.
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