Skip to main content

    Support

    Offers

U
user_898721
20th Anniversary celebration
1st Reply
Conversation Starter

Visitor

 • 

14 Messages

Friday, April 4th, 2025 9:44 PM

MLB TV as part of comcast package

Subscribed to 2025 MLB extra innings which has worked fine until today. Now I am no longer connected and need to subscribe. How to troubleshoot?

Question

 • 

Updated 

10 days ago

 • Edited

89

2

0

Accepted Solution

XfinityDemitrius

Official Employee

 • 

1.8K Messages

17 days ago

Hey @user_898721, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the MLB Extra Innings channels. I would be more than happy to offer my assistance looking into this further for you.

 

The MLB Extra Innings channels were part of a free preview that expired on April 3rd. Are the channels successfully working now after you spoke with a representative? You may be able to order online on our MLB Extra Innings web portal by Clicking Here.

4

0

user_898721

Visitor

 • 

14 Messages

The problem has been solved but I had to order it twice. The first time, a couple weeks ago I ordered it through the TV (agreeing to the payment terms) and the second time through the rep. 

Like

Reply

17 days ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Glad to hear that everything has been resolved and is working. I hope you enjoy the season @user_898721. Would there happen to be anything more we could assist you with today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

user_898721

Visitor

 • 

14 Messages

No. Channels work jnow. Just waiting to see if I was double billed.

Like

Reply

12 days ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

I am glad to hear that everything is working @user_898721. I do not believe you will be double charged as we are unable to add charges if the service was already on the account. The system won't allow it as it sees that you are subscribed. I would like to thank you for choosing Xfinity and hope the season is full of highlights for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

markdl1

Visitor

 • 

1 Message

19 days ago

Having the same problem. Thought it auto-renewed from last year. Watched Spring Training games and the first week of Braves losses. Tuned in tonight and it says, "This Requires a Subscription". Directs me to Xfinity.com/UpgradeTV. I went there and get an error message. Help!

4

forum icon

New to the Community?

Start Here