mlb extra innings games often have incorrect start times listed

Yeah, I don't think that addresses the issue.  There are so many problems with our MLB service - some is probably the feed from MLB Extra Innings and some is probably due to Xfinity, at this point I have no way of knowing.  It's been ongoing for years and Xfinity has never been able to address it.  At this point, we're just waiting for another provider to allow us to watch the games the way we want to - record them to watch them later and be able to fast forward through the slow parts.  That's never worked well with Xfinity and we have no idea why and apparently neither does anyone at Xfinity.  It is definitly not worth the price we pay, but we haven't found a replacement yet. 

Thanks for those additional details. Are you seeing these issues on every game you record? 

Not every game, but various issues happen regularly - freezing, losing sound, playback stops, recordings disappear / delete themselves.

I appreciate the confirmation, @careyw! Would you like to run through some troubleshooting with us? I do not see any current/open tickets with our engineering team, but depending on what we try remotely, it might be possible for our team to submit a ticket to the backend for further investigation! If you're willing to try, please send our team a direct message to continue.

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• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
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