deenjack's profile

Visitor

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2 Messages

Thursday, December 1st, 2022 6:16 PM

Closed

message xre-0024 instant replay card removed

Can't rewind or fast forward on live TV.  Received the xre0024 error message.  Unplugged cable box for a few minutes, plugged back in and that didn't fix it.

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Contributor

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473 Messages

2 years ago

Hi there @deenjack This is certainly not the experience we want for our valued members!  Are you still having issues with this?

Visitor

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2 Messages

2 years ago

No, we took our cable box to an Xfinity store and swapped it out, and things are fine now.

Official Employee

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1.3K Messages

@deenjack Thank you so much for the update and we are happy to hear things are working fine now. Is there anything else that we can help out with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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