Hello @Robyn_C and thank you for taking the time to reach out and share your concerns with us on the Xfinity Community Forums.
We understand how frustrating it can be when there are unexpected changes to your TV lineup, especially when it impacts the programming you enjoy.
We’re aware that some customers have recently experienced difficulties viewing certain programs, and we sincerely apologize for any inconvenience this may have caused.
While we may not be able to offer a bill adjustment related to the loss of specific channels or programming, we’d be more than happy to review your account to see if there are any lower-cost options that could help reduce your monthly rate. If that’s something you’d like us to explore, please let us know.
XfinityCliff
Official Employee
•
158 Messages
13 hours ago
Hello @Robyn_C and thank you for taking the time to reach out and share your concerns with us on the Xfinity Community Forums.
We understand how frustrating it can be when there are unexpected changes to your TV lineup, especially when it impacts the programming you enjoy.
We’re aware that some customers have recently experienced difficulties viewing certain programs, and we sincerely apologize for any inconvenience this may have caused.
For the most up-to-date information on potential programming changes, you can always visit: https://www.xfinity.com/programmingchanges.
While we may not be able to offer a bill adjustment related to the loss of specific channels or programming, we’d be more than happy to review your account to see if there are any lower-cost options that could help reduce your monthly rate. If that’s something you’d like us to explore, please let us know.
0
0