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kelnran
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Saturday, August 24th, 2024 7:01 PM

MASN

I have Ultimate package, upgraded in March to get MASN and MASN2.  Lost channels 3 days ago.  What’s up with that?  Please advise. 

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user-ekh

9 Messages

2 months ago

lost MASN and MASN2 on 8/20.  MASN customer support answered me immediately and stated that they had no ongoing issues with xfinity and that it had to be on xfinity side.  I have spent days online and on dm with them.  they keep trying to re-ping my tv box and tell me it should be fixed in 2 hours and they will call me back.  it isn't fixed and they've never called me back.  so, i start again.  the person i am now talking to his trying to restart me again, and has said that they would suggest sending a tech to my house.  i told her it wasn't a just me problem, that others had joined forum with same problem. (that thread had now been shut down to comments-yesterday)

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user_zvp3xs

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Definitely not just you.  I am in southcentral PA.  The channels seem to be gone from the lineup.  I have friends in other towns who have also lost them.  The xfinity rep I chatted with said I had an "old" plan.  I did not.  Tried to "upgrade."  No difference to the lineup but now my DVR functions have changed.  And apparently that other thread is gone completely.

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2 months ago

XfinityWilliam

Official Employee

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1K Messages

2 months ago

Hello kelnran. Please restart your cable box and see if the new channel lineup comes up for you.

 

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user-ekh

9 Messages

hello william.  ekh here.  re-set box, waited thru update, still no channels.  

(edited)

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2 months ago

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kelnran

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10 Messages

I’ve restarted multiple times. Opened case with Xfinity rep,

[Edited: Personal Information].  Seems nobody has a clue what happened to these channels.  

(edited)

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2 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @kelnran, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video MASN channels. I would be more than happy to offer my assistance looking into this further for you.

 

When visiting the channels, are you experiencing an error code or error message we can use to reference the issue? 

 

Depending on your location, the channel may have been removed due to being outside the approved territory determined by the MLB. You would have received a notice on a past billing statement indicating the changes. These changes took place on August 20th, 2024.

 

I would recommend reviewing your past 2-3 billing statement by visiting our 'How to view your Xfinity bill online' support page at https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. Typically, TV channel changes are on page 3 or 4 of the billing statement.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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kelnran

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Thank you for the response.  Bill dated 7/28 for service through August does not mention removing MASN, MLB or Regional Sports access.  In fact I was charged $14.65 for regional sports.  

Are you confirming MASN and MASN 2 are no longer offered through Xfinity?

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2 months ago

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XfinityChristy

Official Employee

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1.6K Messages

 

kelnran  Thank you for reaching out, and I understand how important access to your favorite sports channels like MASN and MASN 2 is to you. It sounds frustrating to see those charges without a clear explanation about the availability of these channels. I’d be happy to look closely at your account and review your channel lineup to clarify this for you. Let's make sure you’re getting the most out of your service. To get started, please send a Direct message with your full name and address. 
 
To send a "Direct Message" message:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user-ekh

9 Messages

2 months ago

xfinityChristy, We were told in March that we needed to upgrade our plan to the Ultimate in order to keep masn and masn2.  This was the only reason so many of us in this area upgraded.  After 3 months. you're going back on the main reason for the increase in cost?  These changes happen to occur at the beginning of the baseball season and then again when the playoffs are coming

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kelnran

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10 Messages

2 months ago

Update…

"TV Update: On August 20, 2024, Xfinity will no longer have the rights to offer MASN and MASN2 in your area as it is outside of the approved territory determined by Major League Baseball. You can continue to watch the Washington Nationals and Baltimore Orioles by subscribing to MLB Extra Innings. As a result of this change, the Regional Sports Network fee for services that include Digital Preferred Tier or Ultimate TV Tier will decrease from $14.65 to $11.55 per month, a $3.10 monthly savings.”

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kelnran

New Poster

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10 Messages

Xfinity agents telling us to restart our boxes for a week….   Reset it 1000 times, those channels are gone.  Question is, why didn’t the Xfinity reps have the information posted above?

Anyone know what the cost of MLB Extra Innings subscription would be?  

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2 months ago

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user-ekh

9 Messages

2 months ago

Its funny that when you go to MASN they still list Franklin county as coverage area. 

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kelnran

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10 Messages

I guess it is available in Franklin county via Direct TV stream.  M

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2 months ago

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XfinityLinda

Official Employee

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1.3K Messages

Hello, Earl, and thank you for your continued patience with us. The ticket was completed, and the resolution is we are no longer offering MASN and MASN2 in your area. These channels have been completely removed from the channel lineup. We apologize for the inconvenience. If we may look into changing your programming tier, please let us know at your convenience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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