J

Monday, March 1st, 2021 5:00 PM

Closed

Marquee sports network app

Xfinity will not allow me to sign into the Marquee Sports Network app. I have the network in my tv package, but tells me that it is not in my tv package. Xfinity will not admit its a problem and will not fix it. How do I find a knowledgeable person to fix it?

Visitor

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1 Message

4 years ago

I'm guessing Xfinity/Comcast has not paid Marquee for "ToGo" or "Marquee App" access. I'm surprised the Marquee App still has Xfinity listed as a cable provider. It's either something financial like this OR Xfinity has a technical issue that should have been resolved well before the beginning of the season. However, this is pretty much what I expect from Xfinity anymore. Turning into real cheapskates while charging an arm and a leg for service.  

New Poster

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2 Messages

4 years ago

Got it figured out with some help from Sinclair. XFinity knows there’s a problem and they simply reset my account to fix the problem. Not sure why or how, but I finally have access. 

Visitor

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1 Message

4 years ago

I'm not sure what happened either, but today April 7th Marquee worked for me outside of the home. Try again! One thing I did different is I made sure I had my wifi turned off, so maybe that is the key.

Visitor

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1 Message

4 years ago

I was having the same issue and what seem to work for me was not logging in on the front page but going into settings and logging in there. I don't know if it will work for you, but it did for me. 

Visitor

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1 Message

4 years ago

I watched the Cubs thru the Marquee sports network two weeks ago at a friend's house with no problems. I'm now see a message API conflict and can no longer watch the game, nor at home with in home wifi. Comcast also has been slowing my wifi signal a practice used by AT&T. 

Official Employee

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933 Messages

Hi there, thank you for reaching out. I know how important it is to look into the API conflict message you’re referring to and addressing your slow WiFi signal.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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